Front Desk Manager Resume Example Americinn Petoskey

FRONT DESK MANAGER

Professional Summary

Very Motivated Woman with over 20 years hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Handling cash and making cash deposits.

Skills

System updates
Cash control
Rate Changes
Team Leadership
Training and mentoring

Guest services
Word processing
Staff Management
Credit and cash payments
Housekeeping

Work History

Front Desk Manager10/2013 to Current
AmericInn Petoskey – Petoskey , MI

Planned coverage needs and organized services to support incoming special events.
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
Performed concierge services for guests as needed.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Entered customer data using [Type] software and updated information whenever patrons changed rooms.
Kept accounts in balance and ran daily reports to verify totals.
Greeted all daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Managed all front desk tasks, including maintenance of client records and lab data.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Balanced hotel accounts at end of day.
Performed daily inventory for keys and linens and detailed all information in audit reports.
Checked guests in out of hotel, made reservations and processed payments.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.

Shift Manager09/2010 to 12/2013
KFC/ Taco Bell – Petoskey, MI

Kept employees operating productively and working on task to meet business and customer needs.
Boosted team productivity and efficiency by leveraging top-notch food handling and speed abilities.
Trained and mentored new employees to maximize team performance.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Supervised employees and oversaw quality compliance with company standards for food and services.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Monitored food preparation, production and plating for quality control.
Managed cash intake, including counting out registers and calculating profit at end of each shift.
Assigned tasks and responsibilities to each employee on shift.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Machine Operator06/2006 to 01/2009
Wojan Window & Door Corporation – Charlevoix, MI

Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
Maintained good maintenance practices on machines and within work area, complying with company and OSHA safety rules and regulations.

Cashier05/2003 to 06/2006
Blarney Castle Oil Co – Charlevoix, MI

Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reviewed and resolved differences between accounting information and cash drawer.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Counted cash in register drawer at beginning and end of shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.

Education

GEDNew Hope High School- New Hope, AL

Resume Overview

Companies Worked For:

AmericInn Petoskey
KFC/ Taco Bell
Wojan Window & Door Corporation
Blarney Castle Oil Co

School Attended

New Hope High School

Job Titles Held:

Front Desk Manager
Shift Manager
Machine Operator
Cashier

Degrees

Front Desk Manager Resume Example

Resume Score: 80%

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