Front Desk Manager resume example with 8+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Professional Area Sales Executive with over seven years of experience in the hospitality sales industry. Adept at developing productive relationships with local business owners and establishing new business accounts to achieve sales goals. Excellent sales and marketing knowledge with advanced skills in Excel and Sales Force.
Skills
Guest check-in and check-out
Hospitality services
Conflict and issue documentation
Guest amenities
Hotel reservation systems
Room assignments
Microsoft Office
Cash transactions
Rate updates
Account changes
Local arts and culture
Administrative skills
Reservations
Conflict management
Cash management
Listening skills
Issue resolution
Guest safety
Company policies and procedures
Marketing
Inventory oversight
Oral and written communications
Experience
11/2021 to 02/2022Front Desk Agent/RunnerPatient Account Services | White Plains, MD,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Arranged special accommodations for guests to maintain optimal satisfaction.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
07/2020 to 11/2021Front Desk ManagerLennar Corp., | Greenville, SC,
Corrected guest issues promptly with knowledgeable and friendly service.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Provided concierge services for guests as needed.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
11/2018 to 07/2019Area Sales ManagerCargill, Inc. | Park City, KY,
Implemented creative sales and marketing strategies to assist sales team with reaching targets.
Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets.
Identified prospects to foster growth for new business partnerships to build pipelines.
Attended monthly training seminars to assist teams with development of marketing plans and lead acquisition.
Forecasted product sales and achieved quarterly and annual sales objectives.
Established productive and professional relationships with key personnel in assigned customer accounts.
11/2017 to 11/2018Sales ManagerMilwaukee Bucks | Oshkosh, WI,
Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
Formalized sales process to enhance operations and promote acquisition of new customers.
Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
Maintained professional network of potential clients and business opportunities.
Projected more than $400,000.00 in sales and achieved 110% of target.
Created and finalized quotes to complete deals between company, vendors and customers.
Kept up with latest trends and recommended enhancements to enhance company product offerings.
02/2012 to 11/2017Sales AssociateKitty McCabe And Associates, Inc. | City, STATE,
Built trusting relationships with customers by making personal connections.
Met merchandise processing standards and maintained organized and accessible work area.
Coordinated activities with other departments to ensure quality customer service.
Negotiated and closed deals with minimal oversight.
Acted as initial contact in addressing customer concerns.
Sold various products by explaining unique features and educating customers on proper application.
Worked with fellow sales team members to achieve group targets.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Answered incoming telephone calls to provide store, products and services information.
Education and Training
Expected in 09/2010Massage Therapy | Massage TherapyCNI College, Orange, CAGPA:
Expected in | General StudiesMount San Antonio College, Walnut, CA, GPA:
Expected in | General StudiesFullerton College, Fullerton, CA, GPA:
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