Front Desk Manager Resume Example Company Name

FRONT DESK MANAGER

Professional Summary

Versatile Project Coordinator known forsuccessfully executing diverse project tasks to accomplish pending deadlines. Enthusiastic problem solver and talented performer with superior communication, planning and decision-making skills.

Seasoned Project Coordinator offering 2 years of experience in office management. Successful in coordinating meetings and projects, improving policies and procedures, streamlining daily functions and strengthening relationships with colleagues, associates and partners.

Work History

Company Name. City, StateFront Desk Manager | 10/2019 - Current

Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Protected guest valuables with main safe or in individual boxes to maximize security.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Kept accounts in balance and ran daily reports to verify totals.
Prepared weekly employee work schedules for Number team members ensuring all shifts received adequate coverage.
Maintained transaction security by verifying payment cards against identification.
Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Increased customer service ratings through personable service.
Trained front office staff in fire, life and other emergency procedures.
Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
Demonstrated safe and correct forms for each exercise and piece of equipment.
Built strong relationships with members to promote health, wellness and available services.
Met or exceeded monthly revenue and training goals.
Monitored, tracked and reported on individual progress with wellness plans.
Used Microsoft Word and other software tools to create documents and other communications.
Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
Followed company security and check-in policies and procedures and reported suspicious activity to Job Title.
Supervised Number administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Oversaw fast-paced front desk operations at busy Type facility with as many as Number nightly guests.
Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
Controlled cash and credit card payment transactions at front desk using Skill and Skill, reducing errors Number%.
Entered customer data using Type software and updated information whenever patrons changed rooms.
Sorted mail and other important data upon Job Title's absence, promoting quick delivery of all messages to recipients.
Attended staff meetings on Timeframe basis and brought issues to attention of upper management.

Company Name. City, StateProject Coordinator | 09/2018 - 08/2019

Provided technical direction on both underground and aerial projects and initiatives to other engineers, designers and technicians
Liaised between permit department and construction team, facilitating communications and keeping appropriate parties updated on project developments
Checked compliance of company safety plan and delivered recommendations to address regulatory issues
Transitioned projects from estimation and pre-construction phase to well-defined project execution plan
Kept projects on schedule by managing deadlines and adjusting workflows as needed

Company Name. City, StateHousing Coordinator | 02/2018 - 06/2019

Kept instutition financially sound by tracking expenses and maintaining detailed records
Strengthened undergrad enrollment operations by aligning processes to capitalize on new educational trends

Company Name. City, StateFront Desk Agent | 05/2018 - 02/2019

Kept accounts in balance and ran daily reports to verify totals
Updated customer accounts with add-on room charges, including minibar use and room service bills
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests

Skills

Project management
Team leadership
Document oversight

Schedule management
Presentation ability

Education

Merced CollegeCity, State2016Associate of Business Administration: Business Economics

Resume Overview

School Attended

Merced College

Job Titles Held:

Front Desk Manager
Project Coordinator
Housing Coordinator
Front Desk Agent

Degrees

Associate of Business Administration : Business Economics

Front Desk Manager Resume Example

Resume Score: 80%

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