LiveCareer-Resume

front desk manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns.

Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.

Resourceful front desk professional offering expertise in reservations, concierge services and department collaboration.

Skills
  • Guest check-in and check-out
  • Room assignments
  • Guest amenities
  • Hotel reservation systems
  • Team building and supervision
  • Marketing
  • Effective planning
  • Rate updates
Education and Training
Tejgaon Polytechnic High School Dhaka, Bangladesh Expected in 04/1982 High School Diploma : - GPA :
  • Secondary School Certificate in Science 1st Division
Abu Dhar Gifari College Dhaka, Bangladesh Expected in 04/1984 : Higher Secondary School - GPA :

Secondary School Certificate in Science 2nd division

Jagannath University Dhaka, Bangladesh Expected in 04/1987 Bachelor of Science : - GPA :
Experience
Radisson Hotel Group - Front Desk Manager
Bloomington, MN, 06/2019 - Current
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Replied to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Trained front office personnel in fire, life, and other emergency procedures.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Secured guest valuables in main safe or individual boxes.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Completed financial audits on a scheduled basis.
  • Performed balancing of hotel accounts at the end of the day.
  • Oversaw cash and credit card payment transactions at the front desk.
Cox Auto Inc - General Manager Marketing
Bangor, ME, 01/2005 - 06/2019
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion.
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
  • Executed optimal sales strategies to achieve commercial goals for all markets.
  • Reduced process lags by managing employees and administering training on best practices to ensure optimal productivity.
Abdullah Al Mahmud - Deputy General Manager Marketing
City, STATE, 01/1998 - 12/2004
  • Oversaw implementation of corrective actions to improve efficiency and reduce waste.
  • Upheld policies, procedures and brand standards in all aspects of operations.
  • Coordinated employee performance management and provided feedback on job duties and responsibilities.
  • Analyzed performance data and identified opportunities for improvements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Trained, managed and motivated employees to promote professional skill development.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Assessed, optimized and elevated operations to target current and expected demands.
A F M Siddique - Manager Marketing
City, STATE, 01/1991 - 12/1997
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.

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Resume Overview

School Attended

  • Tejgaon Polytechnic High School
  • Abu Dhar Gifari College
  • Jagannath University

Job Titles Held:

  • Front Desk Manager
  • General Manager Marketing
  • Deputy General Manager Marketing
  • Manager Marketing

Degrees

  • High School Diploma
  • Bachelor of Science

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