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Front Desk Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.

Skills
  • Interviewing and hiring
  • Conflict and issue documentation
  • Room assignments
  • Team building and supervision
  • Guest check-in and check-out
  • Hospitality services
  • Listening skills
  • Microsoft Office
  • Cash management
  • Administrative skills
  • Guest safety
  • Cash transactions
  • Conflict mediation
  • Reservations
  • Account changes
  • Training and mentoring
Experience
Front Desk Manager, 03/2018 to Current
Schulte Hospitality Group Tampa, FL,
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Provided concierge services for guests as needed.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Secured guest valuables in main safe or individual boxes.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Performed balancing of hotel accounts at the end of the day.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Facilitated front desk operations for busy high-volume hotel.
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
Breakfast Manager , 01/2008 to 01/2018
Wendy's Nashville, TN,
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Provided end-of-month audits of the resort to upper management as required.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Created agendas and communication materials for team meetings.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Medical Assistant, 11/2015 to 01/2017
Dana-Farber Cancer Institute Brighton, MA,
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Sterilized medical instruments to streamline procedural use.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Communicated with patients by phone and via written correspondence.
  • Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
  • Scheduled appointments for patients via phone and in person.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Monitored patient stability by checking vital signs and weight.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Contacted pharmacies to submit and refill patients' prescriptions.
Education and Training
Medical Assistant: Health Aide, Expected in 10/2016
to
Florida Technical College - Kissimmee, FL,
GPA:
High School Diploma: , Expected in 05/2004
to
Osceola High School - Kissimmee, FL
GPA:

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Florida Technical College
  • Osceola High School
Job Titles Held:
  • Front Desk Manager
  • Breakfast Manager
  • Medical Assistant
Degrees
  • Medical Assistant
  • High School Diploma