front desk lead resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) XXX-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Website, Portfolio, Profiles
https://rachelve710.wixsite.com/my-site-5/home
Professional Summary
Reliable, with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Skills
Time Management
Data Entry
Office Organization
Staff Management
Strategic planning
Improvement initiatives
Project Management
Verbal and written communication
Sales and marketing
Business Development
Work History
Front Desk Lead, 01/2021 - Current Concord Hospitality – Alpharetta, GA,
Used internal software to process reservations, check-ins and check-outs.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Answered customer telephone calls promptly and appropriately handled needs.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Specialized Material Expert, 05/2017 - 10/2020 Paper Transport, Inc. – Millbury, OH,
Motivated workers to exceptional performance through implementation of new strategies.
Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Resolved problems, improved operations and provided exceptional service.
Exceeded goals through effective task prioritization and great work ethic.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Developed and maintained courteous and effective working relationships.
Used coordination and planning skills to achieve results according to schedule.
Pharmaceutical Technician, 02/2015 - 03/2017 Evans Pharmacy – City, STATE,
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Stocked, labeled and inventoried medication to keep accurate records.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Liaised with other pharmacies to eliminate issues related to product expiration.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Owner, 01/2010 - 12/2014 Smoke Alley – City, STATE,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed day-to-day business operations.
Generated revenues yearly and effectively capitalized on industry growth.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Developed key operational initiatives to drive and maintain substantial business growth.
Discovered areas of improvement by generating quarterly operational and sales reports.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Associate of Science: Computer Engineering, Expected in 05/2024 - DeVry University - Downers Grove, IL GPA: Status -
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