LiveCareer-Resume

front desk interviewer resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • HIPAA guidelines
  • Front desk operations
  • Telephone etiquette
  • Records management
  • Technologically savvy
  • Records maintenance
  • Reliable and trustworthy
  • MS Office
  • Working collaboratively
  • Computer skills
  • Friendly, positive attitude
Education and Training
Eagle River High School Eagle River, AK Expected in 05/2010 High School Diploma : - GPA :
Experience
Capital Senior Living - Front Desk/Interviewer
College Station, TX, 03/2021 - Current
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Followed infection control procedures to protect patients and staff in waiting area.
Davita - Staffing Coordinator
Jackson, MI, 03/2019 - 05/2020
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
  • Created and modified job descriptions within all departments.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Managed recurring HR processes.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed onboarding paperwork for new hires and rehires.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
Kimpton Hotels - Medical Receptionist
Boston, MA, 01/2018 - 01/2019
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Prepared and sent financial statements to support bookkeeping functions.
Springhill Suites By Marriott - Front Desk Agent
City, STATE, 03/2014 - 10/2017
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments to boost local tourism.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Computed guest billings and posted charges to room accounts.
  • Monitored reservations to track incoming parties and special events.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.

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Resume Overview

School Attended

  • Eagle River High School

Job Titles Held:

  • Front Desk/Interviewer
  • Staffing Coordinator
  • Medical Receptionist
  • Front Desk Agent

Degrees

  • High School Diploma

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