Front Desk GSR Resume Example

Greeted and registered guests and issued room keys.

Recommended top dining and entertainment options for guests in the Everett area.

Balanced all rebates and other miscellaneous charges.

Tracked all paper work and added up all GSR's totals for audit.

Answered department telephone calls within 5 rings, using correct salutations and telephone etiquette.

Processed credit card transactions during the checkout process.

Greeted all guests in a courteous and professional manner.

Fostered strong working relationships with all hotel departments.

• Maintained composure and patience in face of difficult customer situations.
• Processed an average of 35 inbound and outbound technical support calls.
• Researched issues on various computer systems and databases to resolve complaints and answer inquiries. inbound and outbound technical support calls.
• Referred difficult issues to upper management while maintaining positive rapport with customer.
• Resolved customer complaints and concerns with strong verbal and negotiation skills.
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Informed customers about issue resolution progress.
• Supported customers having data connectivity issues.
• Researched, resolved and followed up on customer issues.
• Researched, documented and escalated cases to higher levels of support according to internal procedures.

• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Make and confirm reservations.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Date-stamp, sort, and rack incoming mail and messages.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Issue room keys and escort instructions to bellhops.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Greet, register, and assign rooms to guests of hotels or motels.
• Keep records of room availability and guests' accounts, manually or using computers.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Transmit and receive messages, using telephones or telephone switchboards.
• Compute bills, collect payments, and make change for guests.

• Maintain clean and orderly checkout areas.
• Compute and record totals of transactions.
• Greet customers entering establishments.
• Resolve customer complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Answer customers' questions, and provide information on procedures or policies.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Convergys Killeen TX United States.

• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Solicit sale of new or additional services or products.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.