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Front Desk GSR Resume Example

Resume Score: 90%

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FRONT DESK GSR
Summary

Dedicated GSR offering more than 6 years in the hospitality industry, as well as in-depth knowledge of Front Desk and Customer Service. focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations.

Technical Support Representative who performs superior work under the pressure of rigid deadlines.

Highlights
  • Exceptional customer service
  • Exceptional communicator
  • Customer service surveys
  • Cash handling expertise
  • Superb interpersonal skills
  • Conflict resolution

  • Data entry

MS Office proficiency


Accomplished with mobile devices


  • VIP services specialist
  • Multi-line switchboards
  • MS Office expert
  • Sales experience
  • Reliable
  • Relationship-building

  • Staff motivation and training

Microsoft Office Specialist (MOS)

Microsoft Office expert


Accomplishments

Finished 8 week training classes in Capitol One, MCI, and AT&T Customer service. With over 15 years of Computer,

Customer Service, and Cash handling experience.

Received award for customer service recognition and ability to work well with the other team members and got service excellence through Hilton working for Hampton Inn.

Experience
Front Desk GSR
May 2015 to August 2015
Hampton Inn - Everett, WA

Processed guest payments for room charges, food and beverage charges and phone charges.

Greeted and registered guests and issued room keys.

Balanced all rebates and other miscellaneous charges.

Processed credit card transactions during the checkout process.

Greeted all guests in a courteous and professional manner.

Fostered strong working relationships with all hotel departments.

Night Auditor
February 2014 to May 2015
Motel 6 - Everett, WA

Greeted and registered guests and issued room keys.

Recommended top dining and entertainment options for guests in the Everett area.

Balanced all rebates and other miscellaneous charges.

Tracked all paper work and added up all GSR's totals for audit.

Answered department telephone calls within 5 rings, using correct salutations and telephone etiquette.

Processed credit card transactions during the checkout process.

Greeted all guests in a courteous and professional manner.

Fostered strong working relationships with all hotel departments.



Technical Support Representative
January 2012 to January 2013
AT&T - Bothell, WA
  • Maintained composure and patience in face of difficult customer situations.
  • Processed an average of 35 inbound and outbound technical support calls.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries. inbound and outbound technical support calls.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Informed customers about issue resolution progress.
  • Supported customers having data connectivity issues.
  • Researched, resolved and followed up on customer issues.
  • Researched, documented and escalated cases to higher levels of support according to internal procedures.
Front Desk Customer Service Agent
July 2007 to August 2011
Rainer Inn - Bothell, WA
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Make and confirm reservations.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Issue room keys and escort instructions to bellhops.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Compute bills, collect payments, and make change for guests.
Central Checkout Cashier
May 2005 to July 2007
Aafes - Everett, WA
  • Maintain clean and orderly checkout areas.
  • Compute and record totals of transactions.
  • Greet customers entering establishments.
  • Resolve customer complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Answer customers' questions, and provide information on procedures or policies.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Convergys Killeen TX United States.
Customer Service
October 2003 to May 2005
Capitol One Customer Service - Killeen, TX
  • Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
  • Solicit sale of new or additional services or products.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
Education
High School Diploma : All, June 1998Granby High School - Norfolk, VA, United States
Skills

billing, bookkeeping, calculators, Cash handling, cash registers, credit, make change, Resolve customer complaints, Customer Service, email, Issue receipts, mail, money, modem, policies, speaking, recording, sales, scanners, spreadsheets,telephone switchboards, troubleshooting

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hampton Inn
  • Motel 6
  • AT&T
  • Rainer Inn
  • Aafes
  • Capitol One Customer Service

School Attended

  • Granby High School

Job Titles Held:

  • Front Desk GSR
  • Night Auditor
  • Technical Support Representative
  • Front Desk Customer Service Agent
  • Central Checkout Cashier
  • Customer Service

Degrees

  • High School Diploma : All , June 1998

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