Dedicated GSR offering more than 6 years in the hospitality industry, as well as in-depth knowledge of Front Desk and Customer Service. focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations.
Technical Support Representative who performs superior work under the pressure of rigid deadlines.
MS Office proficiency Accomplished with mobile devices |
Microsoft Office Specialist (MOS) Microsoft Office expert |
Finished 8 week training classes in Capitol One, MCI, and AT&T Customer service. With over 15 years of Computer,
Customer Service, and Cash handling experience.
Received award for customer service recognition and ability to work well with the other team members and got service excellence through Hilton working for Hampton Inn.
Processed guest payments for room charges, food and beverage charges and phone charges.
Greeted and registered guests and issued room keys.
Balanced all rebates and other miscellaneous charges.
Processed credit card transactions during the checkout process.
Greeted all guests in a courteous and professional manner.
Fostered strong working relationships with all hotel departments.
Greeted and registered guests and issued room keys.
Recommended top dining and entertainment options for guests in the Everett area.
Balanced all rebates and other miscellaneous charges.
Tracked all paper work and added up all GSR's totals for audit.
Answered department telephone calls within 5 rings, using correct salutations and telephone etiquette.
Processed credit card transactions during the checkout process.
Greeted all guests in a courteous and professional manner.
Fostered strong working relationships with all hotel departments.
billing, bookkeeping, calculators, Cash handling, cash registers, credit, make change, Resolve customer complaints, Customer Service, email, Issue receipts, mail, money, modem, policies, speaking, recording, sales, scanners, spreadsheets,telephone switchboards, troubleshooting
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