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front desk frontline service advisor front desk operation support resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
High-energy focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Dynamic Resort Front Desk Supervisor highly successful at juggling multiple priorities at any given time while delivering superb service. Natural leader focused on motivating cross-functional teams. 
Highlights
  • Exceptional customer service
  • Fluent in Spanish and English
  • Staff motivation and training
  • Staff management
  • Fluent in MS Office  
  • Communicates effectively
  • Hospitality expertise
  • Restaurant management
  • Conflict resolution
  • Reliable 
Accomplishments
Achieved restaurants budget scores in sales and labor for the years 2007 and 2008 
Named 2008 Food & Beverage Manager for accomplishments in sales and budget
Experience
Front Desk Frontline Service Advisor, Front Desk Operation Support, 01/2011 to Current
Walt Disney WorldCity, STATE,
� Communicate effectively with Cast, Peers and Partners to sustain and improve processes and ensure implementation of procedures and new productes
 Monitor the daily inventory of 1084 hotel rooms and vacation club villas
� Work alongside the operations support team to achieve 100% resort occupancy
� Respond to Guest situations that occur and determine savvy resolutions in a timely manner that exceed our Guests expectations with the usage of Lilo, Alacarte, Cast apps, Wishes, SharePoint and My Disney Experience
� Provide on time feed back to our front desk and concierge Cast Members to help them improve their technical and soft skills using the four key basics as a foundation
� Partner daily with Housekeeping, Food & Beverage and Engineering departments to not only ensure room satisfaction for our Guests upon arrival, but to also leverage assistance with Guest needs and concerns
� Consistently  multi-tasking between Guests and Front Desk Cashiers to exceed Guest expectations and satisfaction, as well as assisting and maintaining resort room inventory organized to ensure maximum capacity of room sales  
Disney Saratoga Springs Resort & Spa, 03/2009 to 01/2011
Walt Disney WorldCity, STATE,
Housekeeper, Runner and Houseperson
� Maintained the cleanliness and physical integrity of all Vacation Club villas and public spaces
�  As a Runner, delivered amenities and provided cleaning services to all Guests at Disney’s Saratoga Springs Resort and Disney’s Old Key West Resort
� Worked in the housekeeping base operation fulfilling guest requests and monitoring all open work orders
Food & Beverage Manager, 02/1996 to 01/2009
Wyndham Rio Mar Beach Resort, Puerto RicoCity, STATE,
� Daily responsibility included managing the Four Diamond Steak House and our casual Tex-Mex restaurant
� Assisted waiter and kitchen staff with Guest situations while maintaining a high quality of service and products
� Responsible for hiring, mentoring and training all associates
� Respond to Guest situations that occur and determine savvy resolutions in a timely manner that exceed our Guests expectations
� Managed all banquet events at club house which included, preparation of event meeting with client with contract,  menu preparation and event logistics
� Responsible for over viewing inventory control of Food and Beverage cost and  Operating Budget, Revenue, Labor and Food Cost
� Achieved restaurants budget scores in sales and labor for the years 2007 and 2008
� Educate staff of all products by collaborating with venders and having outings at different facilities
� Responsible for  Liquor purchase and Wine List preparation for restaurant 
Education
High School Diploma: , Expected in
Colegio Bautista Bethel - Rio Grande , PR
GPA:

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Resume Overview

School Attended

  • Colegio Bautista Bethel

Job Titles Held:

  • Front Desk Frontline Service Advisor, Front Desk Operation Support
  • Disney Saratoga Springs Resort & Spa
  • Food & Beverage Manager

Degrees

  • High School Diploma

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