front desk clerks resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Adaptable and courteous Front Desk with 1 year of experience attending to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers.
Skills
Appointment confirmation
Customer assistance and interaction
Keenness of insight
Recordkeeping
Effective planning
Issue handling
Fluent in Spanish and English
Proficient in Fosse
Listening skills
Cash transactions
Meeting arrangements
Package and mail receipt
Office supplies ordering
Email and telephone decorum
Hospitality services
Front office management
Team collaboration
Correspondence typing
Experience
Front Desk Clerks., 02/2020 - Current Sage Hospitality Resources, Llp – Washington, DC,
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Input customer data using Fosse software and made immediate updates to reflect room changes.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Solved minor customer issues and escalated major problems immediately to General Manager.
Managed customer complaints and rectified issues to complete satisfaction.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Monitored reservations to track incoming parties and special events.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Set guest and group reservations and processed check-ins and check-outs.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Arranged special accommodations for guests to maintain optimal satisfaction.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Computed guest billings and posted charges to room accounts.
Responded to inquiries and room requests made online, by phone or email.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
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