Sharp dedicated administrative professional, with long standing and diverse experience with multiple skills and capacities. Deadline driven with outstanding organizational and multi-tasking skills. Fast leaner with a strong ability to work independently. Knowledgeable in bookkeeping, and expense handling, articulate communicator with direct sales experience. Filing &Organization and Committed to quality and timelines. Accounts Payable & Receivable Bookkeeping & Finances Effective written & Verbal Communications Typing: 60wpm Managed busy calendar Prepared well-research, accurate documents & efficiently handle daily office task.
MS Office (Word, Excel, PowerPoint, Access and Outlook)
Front DeskOctober 2011 to Current The Ritz Carlton Hotel - New Orleans, LA
Schedule services for individuals and large groups using spa/salon reservation software system.
Call guest to confirm scheduled services.
Obtain assigned bank and ensure accuracy of contracted monies, obtain changed required for expected business level, and keep bank secured at all times.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Speak with others using clear and professional language; answer telephone using appropriate etiquette.
Asst.Branch ManagerJuly 2004 to January 2011 ASI Federal Credit Union - New Orleans, LA
Manage staff in a tactful and diplomatic way.
Handle all official company correspondence.
Upgrade office filing system.
Responsible for new employee training Plan schedule meetings, teleconferences and travel.
Provide leadership, supervision, and training to teller staff.
Develop and conduct training/staff development for all branch staff.
Manager ongoing relationships with current customers to maintain goodwill and gain additional business through the promotion and crossing selling of other established products and services as appropriate to the customer.
Manage and direct all activities in full service medium branch office operation.
Supervise the accuracy of loan information and the timely closing and funds of loans.
Effectively plan, organize and problem-solvedaily activities.
Provide optimum service and effective leadership in support of credit union products, services, goals, and objectives.
Manage by carrying out the company's organizational policies, procedures, and practices.
Account Reprehensive - March 2002 July 2004: Harahan, LA Manage accounts receivables and create adjustments on accounts.
Post payroll and in-clearing rejects.
Provide corrections for automatic draft payments (ACH).
Balance general ledgers for automatic teller machine (ATM).
Member Service RepresentativeDecember 1998 to March 2002 Westwego, LA
Responsible for demonstrating quality customer strategies to assure member satisfaction.
Respond to member requests, problems and complaints, and/or directed them to the proper person for specific information and assistance.
Verified of all disclosures given to member.
Responsible for written and oral communication between businesses.
Perform transactions, including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, and other cash-like transactions.
Managing Skills Include: Include staff in planning, decision-making, facilitation and process improvement: Make myself available to staff; Provide regular performance feedback; Develop subordinates' skills and encourages growth; Solicit and apply customer feedback (internal and external); Foster quality focus in others; Improve processes, products and services.
Continually work to improve supervisory skills.
Delgado Community CollegeMay 1991 Pursed Degree: AccountAccount