Front Desk Associate and Night Audit Resume Example
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FRONT DESK ASSOCIATE AND NIGHT AUDIT
Professional Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Reliable Night Auditor offering expertise in financial administration and hospitality services. Flexible approach to handling all types of customer and business issues. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Enthusiastic Front Desk Associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Front Desk Responsibilities and Night Auditor and training in the Hotel industry. Motivated to learn, grow and excel in any type of industry.
Work History
Super Soccer Stars, Amazing Athletes & Jumpbunch - Front Desk Associate and Night AuditHopkinton , MA06/2020 - Current
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Kept accounts in balance and ran daily reports to verify totals.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Planned coverage needs and organized services to support incoming special events.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Performed nightly updates to room charges and rates.
- Monitored facility security for guest and personnel safety.
- Documented accounts and logs throughout shift to keep up with all requirements.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Entered customer data using Choice Hotels software and updated information whenever patrons changed rooms.
- Balanced hotel accounts and resolved discrepancies.
- Logged wake-up call requests and set up automatic rings in system.
- Trained and mentored staff on procedures, service standards and productivity strategies.
AAU Team - CoachCity , STATE05/2017 - 12/2019
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
- Recruited student-athletes of highest caliber to elevate team performance.
- Carefully monitored athletes during play and practice to quickly identify injuries.
- Managed Basketball drills and fitness circuits to bolster athletes' coordination and performance levels.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Cultivated community and media relations through social media and other communication channels to support program.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods.
- Actively participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Held special events to promote camaraderie among teammates, families and community members.
- Enforced discipline both on and off field to lead team with highest personal standards.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Supervised academic progress of student-athletes and scheduled tutoring services for those with declining grades.
- Managed Basketball drills and fitness circuits to bolster athletes' coordination and performance levels.
HNJB - Assistant Director, CoachCity , STATE01/2014 - 05/2017
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
- Trained and mentored new employees on industry practices and business operations.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods.
- Actively participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Carefully monitored athletes during play and practice to quickly identify injuries.
- Held special events to promote camaraderie among teammates, families and community members.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Cultivated community and media relations through social media and other communication channels to support program.
- Enforced discipline both on and off field to lead team with highest personal standards.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Managed Basketball drills and fitness circuits to bolster athletes' coordination and performance levels.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
Skills
- Welcoming Guests
- Registration Processing
- Greeting Guests
- Check-In and Check-Out Procedures
- Guest Services
- Cash Handling
- Financial Reporting
- Cleaning
- Account Auditing
- Wake-Up Calls
- Conference Room Set Up
- Charge Posting
- Safety and Security Procedures
Education
Mansfield Senior High SchoolCity, StateHigh School Diploma
UNLVCityNursing
Community College Of Southern Nevada, CSNCityNursing
06/1990Valley High SchoolCity, StateHigh School Diploma
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Resume Strength
- Completeness
- Measurable results
Resume Overview
School Attended
- Mansfield Senior High School
- UNLV
- Community College Of Southern Nevada, CSN
- Valley High School
Job Titles Held:
- Front Desk Associate and Night Audit
- Coach
- Assistant Director, Coach
Degrees
- High School Diploma
Nursing
Nursing
High School Diploma
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