Adept in managing small details and focusing on quality to provide exceptional service.
Friendly and reliable individual with proven strengths, pleasant demeanor and terrific work ethic and customer service skills.
Well-versed in safe handling and cleaning requirements.
Self-motivated, dependable and capable of achieving high performance with minimal supervision.
Proficient in assisting guests with reservations, dinner suggestions and general inquiries of our town and area.
Offering 10+ years of experience working in Customer Service.
High-energy Front Desk Associate possessing strong knowledge of the a Hospitality industry and exceptional customer service skills.
Enthusiastic, friendly and personable demeanor with knack for organization and highly efficient nature focused on eliminating errors and mistakes therefore, maximizing productivity to meet challenging daily demands and expectations.
Results-driven Associate with solid administrative, customer service and financial management skills.
High-energy team player dedicated to maximizing customer loyalty with exceptional support.
Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Service-oriented Front Desk Agent with 3 years of experience providing unparalleled service to guests of 4 star hotel.
Dedicated team professional adept at ensuring pleasant and comfortable guest experiences.
Well-versed in managing reservations and group events, with proficiency in Msi/ Chorum software.
Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.
Reliable team member with 10+ years of experience processing payments.
Skilled at helping customers, balancing cash drawers and working within various departments.
Committed Front Desk with 3 years of experience processing customer payments through various point of sale systems.
Quick and accurate when balancing cash drawer and reconciling credit machine printouts.
Outstanding communication and customer engagement abilities.
Hardworking and reliable Customer Service worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat.
Highly organized, proactive and punctual with team-oriented mentality.
Opening and closing procedures
Cash register operations
Cleaning and sanitation
Superior communication skills
Billing and invoicing
Scanning and copying
Professional and mature
Best Western Vista InnDecember 2016 to January 2020Front Desk Assistant Buena Vista, CO
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Guided administrative and professional staff through computer and software problems.
Managed customer complaints and rectified issues to complete satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.
Computed bills, collected payments and made change for guests.
Learned roles of other departments to provide coverage and keep store operational.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
Trained new team members in cash register operation, stock procedures and customer service.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Processed customer payments quickly and returned exact change and receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Branding Iron Family Restaurant July 2016 to November 2016Food Server Buena Vista, CO
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
Collected empty plates and glasses to minimize bussing requirements between customers.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Completed final preparations of dishes and quickly delivered items to customers.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Placed reservations through phone and email into [Software].
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Calculated charges, issued table checks and collected payments from customers.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Prepared dining and serving areas by setting up tables and counters.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Prepared salads and appetizers to back up kitchen staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Kt's Smokehouse BbgAugust 2015 to July 2016Front of House Server/Customer Service Cashier Gassville, AR
Directed patrons to restrooms and other amenities within facility.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Executed all daily tasks and assisted other team members when needed.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Counted cash drawer at end of shift and prepared bank deposits.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
Reviewed orders against receipts so guests received requested items.
Processed payments on cash register and counted back bills and change to patrons.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Provided exceptional service that reflected restaurant standards and core values.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Answered guest questions, delivering most accurate and updated information available.
Maintained dining and food service areas in clean, safe and sanitary manner.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Assisted customers, including answering questions and preparing orders.
Education and Training
Bear Creek High SchoolMay 1999High School DiplomaLakewood, CO
Community College of DenverMay 2002Payroll & Billing Denver, CO
Colorado Mountain CollegeSome College (No Degree)Buena vista, CO