front desk assistant resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated and empathetic Medical Professional offering 4.5 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Correspondence management
Cash transactions
Payment verification
Administrative skills
Listening skills
Time management
Inventory oversight
Disposing of biohazardous waste
Collecting medical specimens
Equipment set up and operation
HIPAA proficiency
Aseptic and sterilization techniques
Safely disposing of needles
Transporting patient
OB/GYN procedures
Dressing wounds
Electronic medical records management
Workplace safety
Conflict resolution
People skills
Education and Training
The University Of AlabamaTuscaloosa, ALExpected in 05/2013 ā āBachelor of Arts:Anthropology - GPA:
Major in Anthropology
Minor in History
3.5+ GPA
Dean's List Honoree Fall 2012
Lambda Alpha Member (Anthropology Honors Society)
Phi Eta Sigma Member (Scholastic Honor Society)
Shelton State Community CollegeTuscaloosa, ALExpected in ā ā:Medical - GPA:
Completed continuing education in Anatomy in order to move to Surgical Technologist position.
Experience
University Of Utah - Front Desk Assistant Park City, UT, 06/2020 - Current
Handled payment processing duties and provided customers with receipts and proper bills and change.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Answered phones, responded to patient inquiries and transferred calls to appropriate staff members.
Pleasantly greeted every patient approaching front desk, maintaining upbeat demeanor even during moments of stress.
Cone Health - Surgical Technologist III Asheboro, NC, 08/2017 - 06/2020
Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures.
Trained 4 staff members on operating room procedures, infection control and over safety and functionality procedures.
Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
Handed instruments and supplies to surgeons during procedures.
Collected and prepared tissue specimens for laboratory analysis.
Specialties mainly worked with were: Plastic Surgery, OBGYN, Robotic Urology and OBGYN.
Trc Companies, Inc. - Patient Care Assistant/Unit Secretary Rochester, NY, 03/2016 - 08/2017
Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
Promoted patient comfort by quickly responding to calls and handling diverse needs.
Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
Supported unit efficiency by maintaining current and accurate clerical paperwork.
Administered personal nursing assistance in post-operative situations.
Responded to bell or light signal calls within maximum of 3 minutes to assist patients with needs
Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, and toileting.
Entered in new patient chart information when new patient arrived on floor or when doctor ordered tests to be ran.
Panamerican Consultants - Archaeological Field Technician City, STATE, 03/2013 - 02/2016
Compiled research on historic and prehistoric cultures related to target archaeological sites.
Worked closely with cultural resources staff to assess and properly handle artifacts.
Documented site activities in detail to produce accurate records, forms and reports.
Completed routine surveys, tests and field monitoring at sites such as Moundville.
Created artifact typologies to organize past material cultures.
Assessed archeological sites for resource management, development and conservation purposes to recommend methods for site protection.
Excavated human remains, skeletons, jewelry and pottery with care during archaeological digs in diverse locations.
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