front desk assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. As a customer service representative I've worked in customer service for over 20 years at various companies.

  • Entry level data entry skills Basic computer skills
  • Point of sale Cash skills Upsell/retail skills
  • Excellent Communication
  • Complaint Resolution
  • Warehouse skills
  • Customer Service
  • Attention to Detail
  • POS Systems
  • Payment Processing
  • Mail Sorting and Routing
  • Payment Verification
  • Listening Skills
  • Data Entry
  • Cash Handling
Front Desk Assistant, 10/2022 to 06/2023
Coastal Carolina UniversityConway, SC,
  • Produced and distributed memos, newsletters and other forms of communication.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Associate, 10/2020 to 10/2022
Advent SoftwareMinneapolis, MN,
  • Sort and pack items for customer orders to be shipped out for delivery
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Supported management team to facilitate task completion and meet performance goals.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
Customer Service Associate, 10/2018 to 10/2020
Savers Thrifts StoresEverett, WA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Educated customers on special pricing opportunities and company offerings.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
Customer Service/Mail Order Clerk, 08/2000 to 06/2017
Brown UniversityCity, STATE,
  • Entered order details into ECommerce system and inputted updates accordingly
  • Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Traced missing material and shipments through vendor and customer communications.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
GED: , Expected in 06/1995 to Cranston Adult Education Center - Providence, RI,
Additional Information


  • Contact: Brown University Bookstore Human Resources 401-863-5200
  • Contact: Team Lead Teyonna Charles 419-866-9088
  • Contact: Amazon Human Resources 888-892-7180
  • Contact: American Campus Communities (University of Toledo Branch) Assistant Managers Jennifer Pietch and Emily Musallam 419-530-2941

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Resume Overview

School Attended

  • Cranston Adult Education Center

Job Titles Held:

  • Front Desk Assistant
  • Associate
  • Customer Service Associate
  • Customer Service/Mail Order Clerk


  • GED

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