Front Desk and Office Administrator Resume Example
Efficiency-driven Administrator with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers and customers. Smoothly coordinate teams and supplies to accomplish daily office goals. Expert time management methods and Administrative abilities.
Bringing 20 years of experience in a business setting.
Enthusiastic administrative expert offering many years of experience in leading day-to-day activities while supporting long-range goals across business functions. Accurate in effectively and promptly processing accounts payable and receivable as well as assessing information carefully to eliminate errors. Dedicated to boosting productivity and customer service through strategic planning and resource management with focus on continually seeking means for process improvements. Personable front office professional and service-oriented communicator with strong skills in technology, support and organization.
Office Administration and Management, Coordinator
|
|
The primary responsibilities as described were to be the full-time front desk associate. The initial job included being the first point of contact for all calls coming into the dealership via the multi-line phone banks as well as being the first to speak with customers or vendors entering into the Kia dealership. Within the first few weeks of being at Universal Kia the responsibilities extended to creating the thirtyday tags needed and logging them, filing with the state the temporary liens for both the Antioch dealership as well as the Rivergate dealerships. Auditing warranty payables were done twice a month for both dealerships, creating service appointments in the internal Service Appointment program and entering all new vehicles to both dealerships by stocking invoices and accounting, creating the deal jackets with the appropriate accounting done and balanced per appropriate dealership and models. On my own I had created new and updated sales logs and forms, employee information sheets, employee extensions, dealer tag sign out/sign in sheets and maintained all items needed for the desk to run smoothly. The creation of logs to record customer plates and registrations and fixing any problems that may occur per dealership and customer county or address and buyer and co-buyer finance and address information needing updating. Preparing Fed Ex Shipments per customer and issue to ensure proper documentation, temporary tag or physical plates/registration daily and were sent in a timely matter. Updating customer information and working with customers, sales, service and management to give the customer the best experience possible when they called or arrived at the dealership. Being the first person to speak with and the initial person to help customers and others needing assistance or determining where to send a customer if an issue could not be handled by me. All areas of the dealerships were dealt with by my position on a daily basis. Training the part time receptionists and helping new sales associates when needed daily.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Liaised between internal and external stakeholders, providing updated project status and performance reports.
- Reported to President and Vice President, Daily Accounts Payables and Receivables, Invoicing and Vendor Billing and Receiving were included in this position.
- Monthly Bank Reconciliation/Daily General Ledger and Daily Vendor contact with emphasis on builder relations and expansion were executed daily.
- Office management with additional accounting and account management duties for the Industries side of this company was a daily responsibility as well as purchasing and invoicing for necessary items needed for each unit/home built.
- Benchmark was sold to another Northern Ohio builder and closed as a company in the Dayton area., Using influence and negotiation techniques to engage with and persuade customers.
- Position was located in the closing department for this title company.
- Upon receiving title work and setting the closing time with the client for the lender or Mortgage Company, responsibilities included clearing any issues that may arise on the commitment to ensure a timely and accurate closing, calculating and entering all figures for accurate closing documents and information to print out for closing documents and HUDS.
- Professionally handled all issues from the clients and lenders before and after closing.
- After leaving company, was still contracted out to perform commercial and some residential closings as needed.
- Achievements in All Positions Increased customer satisfaction and consistent High Ratings in Customer Surveys.
- Achieved significant increase in areas such as Month-End with accuracy and speed.
- Increased volume of business office duties completed accurately with speediness when additional staff were hired on or additional employees were added to manage in Office.
- Increase in sales, positive customer surveys and client referrals from excellence in customer service.
- EFFICIENT AND PRODUCTIVE OFFICE MANAGEMENT STAFF WITH A NOTABLY LOW TURNOVER RATE IN MANY YEARS OF OVERSEEING AND MANAGING OFFICES ENSURED A HIGH VOLUME OF EMPLOYEE TASKS BEING COMPLETED IN A TIMELY MANNER WITH A HAPPY AND ENERGETIC STAFF THAT WAS CROSS TRAINED IN VARIOUS BUSINESS OFFICES.
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Word choice
- Measurable results
- Typos
Resume Overview
School Attended
- Ohio University
- Wright State University
Job Titles Held:
- Front Desk and Office Administrator
- Administrative/Purchasing Assistant, Business Office Manager
- Escrow Administrator/Office Manager
Degrees
- Bachelors of Business Administration degree in Business Administration
Associates Degree in Business Management, Business/ English studies
Similar Resumes
