Front Desk Agent Night Audit Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
  • Proficient computer skills with PC and Microsoft Office (Word, Excel, PowerPoint). Personable and skilled customer service liaison and efficient in handling customer problems. Able to use automated information.
  • Key Summary Points Ten years of experience in sales, marketing, merchandiser and customer service. Two years of experience in telesales with products ranging from Cable to Cell phones, and three years of collegiate education
  • Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Supervisor with deep experience managing personal service workers. Highly skilled in devising work schedules following work requirements to support quality and timely delivery of service. Over 5 years of training workers in proper operational procedures and function and explaining company policies for optimal performance. Excellent aptitude for staff collaboration to develop programs of events and schedules of activities. Ideally suited to apply customer feedback to improve service efforts and maintain quality assurance. Enthusiastic Night Audit Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of duties and policies and training in Customer Service. Motivated to learn, grow and excel in Hospitality.
  • Accounting
  • Auditing
  • Cashiering
  • Interpersonal communications
  • Strong interpersonal skills
  • Clients
  • Excellent customer service
  • Customer service
  • Customer service and training
  • Dependable
  • Event planning
  • Senior Management
  • Financial
  • Leadership
  • Next
  • Policies
  • Problem solving
  • Problem solving skills
  • Protocols
  • Quality
  • Retail and sales
  • Sales
  • Team player
  • Teamwork
  • Front desk experience
Work History
Front Desk Agent / Night Audit, 08/2015 to Current
Aimbridge HospitalityStillwater, OK,
  • Dependable manager brining management experience and a willingness to take on added responsibility to meet tight deadlines.
  • Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
  • Communicate with the accounting, booking, housekeeping and maintenance department to ensure prompt responses to guest needs Performs cashiering tasks like bill/ invoice settlement posting charges to the guest paid outs.
  • Answer all incoming calls redirect them or keep messages, Answer question and address complaints.
  • Keep updated records and files Responsible for auditing all guest information from the day and creating a completed report for management by the next morning.
  • Assisted in making sure that nothing interfered with comfort of the guest.
Lead /Retail Manager / Personal ShopperExperienced, 05/2007 to 09/2015
American Girl PlaceCity, STATE,
  • Leader at problem solving customer service and training hardworking, quality associate.Determined Experience manager with strong interpersonal skills and extensive retail and sales experience.Involved in major event planning for seasonal events, store parties, associate trainings/committees and United Way fund-raisers in the Miami and the Los Angeles stores.Consistently met monthly goal every month and often went over goal as a team and as a store; consequently generating more revenue for the store.Was voted Lead of the quarter by the Senior Management team.Handled guest discrepancies.
  • Mainained store policies and store standards while adhering to core values.
  • Also took on a leadership role by motivating fellow sales associates to meet their daily goals.
Personnel Banker/Teller, 12/2009 to 12/2010
US BankCity, STATE,
  • Sold financial service products offered by US Bank after having needs based discussion with the US Bank clients.Excellent with interpersonal communications, teamwork, customer service, flexibility, and reliability.Was responsible with handling over $50,000 in cash daily.Tasked with opening deposit accounts, checking accounts, savings accounts, investment accounts, processing wire transfers, and preparing loans.
  • Prepared daily and weekly sales reports.Followed strict protocols and regulations of the bank’s policies.Had excellent customer service with the clients and registered a high customer retention by having the lowest return percentage of all agents at 0.
  • Exceeded quarterly sales goals by 50%.
  • Organized and removed online banking files no longer in use.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
No Degree: Education , Expected in
Florida International University - Miami, FL
Associate of Arts: Early Childhood Education, Expected in 05/2017
Broward College - Fort Lauderdale, FL

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Resume Overview

School Attended
  • Florida International University
  • Broward College
Job Titles Held:
  • Front Desk Agent / Night Audit
  • Lead /Retail Manager / Personal ShopperExperienced
  • Personnel Banker/Teller
  • No Degree
  • Associate of Arts

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