Focused leader bringing 10 years of experience, hardworking nature and strong attention to detail. High-energy team player with excellent communication and planning abilities. Proficient in coordinating support services for any operational or customer need.
Skills
Hospitality services
Meeting arrangements
Team collaboration
Recordkeeping
Issue handling
Listening skills
Administrative skills
Effective planning
Cash transactions
Customer assistance and interaction
Experience
10/2019 to Current
Front DeskAutosource Motors – Post Falls, ID,
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
03/2015 to 10/2019
Front Desk/AGMChick-Fil-A – Grand Prairie, TX,
Created and optimized employee schedules to secure proper coverage for all shifts.
Worked with [Job title] to attain operational and financial goals with strategic approaches.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Secured guest valuables in main safe or individual boxes.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
Managed customer complaints and rectified issues to complete satisfaction.
01/2013 to 02/2015
Night PickerHeb – City, STATE,
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using [Type] scanners.
Labeled boxes and placed in outbound collection areas.
Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
Operated [Description] tracking system to view open orders and review directions to storage locations.
Fulfilled orders quickly to accomplish challenging daily objectives.
Transported approximately [Number] packages each [Timeframe] to loading docks using conveyors and [Type] equipment.
Limited damage to products and orders by using care when choosing items.
Packed fragile items with bubble wrap to prevent breakage during shipping.
Reported [Type] and [Type] issues to manager for immediate remediation.
Reviewed orders for specialty codes to determine item locations in warehouse.
Assisted [Job title]s with [Task] during peak periods to meet quotas.
Used [Type], [Type] and [Type] equipment to transport boxes, pallets and crates through warehouse.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Operated forklift and [Type] equipment carefully to minimize accidents and damage.
04/2011 to 03/2013
CashierFive Below Inc. – City, STATE,
Processed [Number] transactions per day with exceptional accuracy.
Scanned customer purchases, supporting transactions to streamline sales process.
Assisted with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Received payments for [Product or Service] and issued receipts.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues with cash registers, card scanners and printers.
Assisted customers with account updates, new service additions and promotional offers.
Education and Training
Expected in 05/2008
High School Diploma: New Future - Albuquerque, NM GPA:
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