front desk administrator resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

A diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies. And a high-energy Front Office Manager bringing significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.

  • Cash transactions
  • Keenness of insight
  • Administrative skills
  • Hospitality services
  • Listening skills
  • Effective planning
  • Conflict management
  • Training and development
  • Reporting and documentation
  • Report writing
  • Data entry
  • CRM and office management software
  • File and data retrieval systems
  • Scheduling and calendar management
  • Network Administration
Front Desk Administrator, 11/2021 - Current
Firstservice Residential Canton, MA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Created and optimized employee schedules for shift coverage.
  • Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
  • Improved office organization by developing filing system and customer database protocols.
Front Desk Administrative Assistant, 04/2021 - Current
Wesley Homes Puyallup, WA,
  • Maintained general office organization and cleanliness.
  • Responded to messages and emails to the office and transferred correspondence.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Answered phone calls by the 2nd ring and asked appropriate questions to determine which department or staff member could be of service.
Sales Representative, 01/2020 - Current
Wondfo Usa San Diego, CA,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Developed key customer relationships to increase sales.
  • Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
Bartender Shift Manager, 10/2018 - 04/2021
99 Restaurants Nashua, NH,
  • Supervised cleanliness of guest service areas before, during and after service.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling transactions & incoming/out going calls/e-mails.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Maintained list of ride services for inebriated customers.
  • Collected and organized daily till totals and tips.
Education and Training
Associate of Arts: Photography, Expected in 06/2010
Hallmark Institute of Photography - Turners Falls, MA
Status -
Associate of Business Administration: General Studies, Expected in 2012
Montgomery College - Rockville, MD
Status -
High School Diploma: , Expected in 06/2008
Quince Orchard High School - Gaithersburg, MD
Status -

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Resume Overview

School Attended

  • Hallmark Institute of Photography
  • Montgomery College
  • Quince Orchard High School

Job Titles Held:

  • Front Desk Administrator
  • Front Desk Administrative Assistant
  • Sales Representative
  • Bartender Shift Manager


  • Associate of Arts
  • Associate of Business Administration
  • High School Diploma

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