I am looking forward to gaining experience to assist me with a future career in Hospitality and Tourism. I appreciate this opportunity in this entry level position. I greatly enjoy working in new environments and with new people learning more about customer service, management skills. I am very Detail oriented, Result/goal oriented,Self-Motivated, Articulate, Creative, have strong verbal communication skills for dealing effectively with all types of personalities.Superb organizational skills, Ability to prioritize, multi-task, lead, direct, and solve problems effectively.
Professional and friendly
Careful and active listener,
Active listening skills
Energetic work attitude
Large cash/check deposits expert
Strategic event planning
Adaptive team player
Customer service expert
Front DeskNov 2012 - Current Courtyard by MarriottMedford, OR
Created new processes and systems for increasing customer service satisfaction.Trained .new employees quarterly.Cross-trained and provided back-up for other customer service representatives when neededWorked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Guaranteed positive customer experiences and resolved all customer complaints.Managed cash stock and inventory balances accurately.
HostessFeb 2011 - Aug 2012 Applebee'sEugene, OR
Greeted guests arriving to the restaurant, assorting them to their seats, helping out servers and managers when needed.Trained new employees quarterly.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Assisted customers with store and product complaints.Stocked and rotated inventory regularly.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.
Retail Sales ClerkJun 2009 - Dec 2010 Wet SealMedford, OR
Generated leads for new sales through telephone and email contact with customers.Processed merchandise returns and exchanges.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained new employees quarterly.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Designed and suggested new display ideas to improve accessibility to merchandise.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Accurately logged all daily shipping and receiving orders.Managed cash stock and inventory balances accurately.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.
Retail Sales ClerkJun 2008 - Aug 2008 PacSunMedford, OR
Processed merchandise returns and exchanges.Replenished merchandise shelves with items from the stockroom.Organized the store by returning all merchandise to its proper place.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Communicated all merchandise needs or issues to appropriate supervisors.Regularly sought opportunities to up sell and add on additional merchandise.Recommended, selected and helped locate merchandise based on customer needs and desires.Managed cash stock and inventory balances accurately.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Guaranteed positive customer experiences and resolved all customer complaints.Assisted customers with store and product complaints.Successfully interacted with customers and retail buyers to expedite orders.Expressed appreciation and invited customers to return to the store.Worked as a team member performing cashier duties, product assistance and cleaning.Computed accurate sales prices for purchase transactions.Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Daycare ProviderSep 2006 - Jun 2008 Sonshine Early Learning CenterCentral Point, OR
Created and planned activities for the school age kids, prepared snacks and lunches, helped facilitate study time to help school age with homework.
Was promoted to Head Aide in 2007.
StudentJan 2005 - Jan 2008 North Medford High SchoolMedford, OR
Chefs in Black (Culinary Arts Program).
Coffee Cart WorkerJan 2004 - Jan 2007 Rogue Valley Christian ChurchMedford, OR
Operated Coffee Cart.
Associates Degree: Science 2014 Rogue Community CollegeMedford, OR
Emphasis in Communications and Buisness
Recipient of Dr. Wang Othro Scholarship
Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing
1 2009 Northwest Christian Univ. Eugene, OR
High School Diploma: 1 2008 North Medford HighMedford, OR
Arts, cashiering, Sales, servers, trainer
Interests & Activities: Three years of acting classes with IMD modeling agency. Cheerleader at Grace Christian and North Medford High. Member of Parables Ministry Team. Six years with Oregon Christian Endeavor, youth Christian Leadership development where I planned multiple events and banquets.
References: Russell, Shannon Vaughn Pastor of Church I attend and volunteer at, 601-1797
Laura Horton, work with at church and CASA, 261-0204
Kim Scarf, co-worker at Sonshine E.L.C., 664-1082
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Companies Worked For:
Courtyard by Marriott
Sonshine Early Learning Center
North Medford High School
Rogue Valley Christian Church
Rogue Community College
Northwest Christian Univ. Eugene, OR
North Medford High
Job Titles Held:
Retail Sales Clerk
Coffee Cart Worker
Associates Degree : Science 2014 1 2009 High School Diploma : 1 2008
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