Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. I have work as a office clerical for many years, I have file, done taxes, refund money, fix billing problems, fax, made and received phone calls, marketing, scheduling for staff, help run properties, reservations, and customer service.
Managed quality communication, customer support and product representation for each client. Served as the company's only bilingual Spanish/English customer service representative. Greeted and registered guests and issued room keys. Managed a 149-room full-service boutique hotel. Processed guest payments for room charges, food and beverage charges and phone charges. Balanced all rebates and other miscellaneous charges. Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Served as public relations representative for the hotel. Supervised 5 front desk staff. Greeted all guests in a courteous and professional manner. Recorded guest comments or complaints, referring customers to managers as necessary. Contacted housekeeping or maintenance staff when guests reported problems.
Coursework in Hospitality and Tourism Management
Coursework in Marketing and Advertising
Hotel Management coursework
Coursework in Hotel Operations Management
Coursework in Accounting, Financial Management and Event Planning
Coursework in Travel and Tourism
Billing, credit, Database, direction, EMail, English, Flash, Internet Explorer, market, Access, Excel, money, Outlook, PowerPoint, Word, Oracle, Printers, Read, Scanners, Spanish, Spreadsheet, taxes, phone, Typing Speed, Word Processing, WordPerfect
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