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front desk Resume Example

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JM
FRONT DESK
Summary

Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette. Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Experience
02/2019 - 04/2020Front DeskSure Stay Plus by Bestwestern | Houston, TX
  • Managed all front desk operations for busy high-volume hotel.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to accounting on every shift basis.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Secured guest valuables in main safe or individual boxes.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
05/2016 - 01/2017Dog CaretakerCitydog! club | Addison, TX
  • Walked animals outside for potty breaks 3 times per shift to avoid accidents in play areas and on bedding.
  • Fed animals twice daily and refilled water dish for fresh water supply.
  • Kept dogs safe by remaining alert to environmental conditions.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Maintained clean and orderly play yards, kennels and cages.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
04/2013 - 03/2015Head BartenderMicheals Int. | Houston, TX
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
  • Created signature cocktails to complement seasonal menu changes and drive bar revenue.
Education and Training
06/2011High School Diploma
Marques Home School | Houston, TX
Some College (No Degree)
Houston Community College | Houston, TX
Some College (No Degree)
San Jacinto College District | Pasadena, TX
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Resume Overview

Companies Worked For:

  • Sure Stay Plus by Bestwestern
  • Citydog! club
  • Micheals Int.

School Attended

  • Marques Home School
  • Houston Community College
  • San Jacinto College District

Job Titles Held:

  • Front Desk
  • Dog Caretaker
  • Head Bartender

Degrees

  • 06/2011 High School Diploma
    Some College (No Degree)
    Some College (No Degree)

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