front desk Resume Example
Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette. Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
- Managed all front desk operations for busy high-volume hotel.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to accounting on every shift basis.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Secured guest valuables in main safe or individual boxes.
- Set guest and group reservations and processed check-ins and check-outs.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Walked animals outside for potty breaks 3 times per shift to avoid accidents in play areas and on bedding.
- Fed animals twice daily and refilled water dish for fresh water supply.
- Kept dogs safe by remaining alert to environmental conditions.
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Maintained clean and orderly play yards, kennels and cages.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
- Created signature cocktails to complement seasonal menu changes and drive bar revenue.
Marques Home School | City
Houston Community College | City, State
San Jacinto College District | City, State
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Resume Overview
School Attended
- Marques Home School
- Houston Community College
- San Jacinto College District
Job Titles Held:
- Front Desk
- Dog Caretaker
- Head Bartender
Degrees
- 06/2011 High School Diploma
Some College (No Degree)
Some College (No Degree)
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