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Front Desk Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Experience
  • Cash transactions
  • Team collaboration
  • Front office management
  • Fluent in English and Spanish
  • Customer assistance and interaction
  • Oral and writing communication
  • Email and telephone decorum
  • Technologically savvy
  • Issue handling
  • Reliable and trustworthy
  • Store opening and closing
  • Employee engagement and motivation
  • Verbal/written communication
  • Opening and closing procedures
  • Training and coaching
  • Cash drawer balancing
  • Returns and exchanges
  • Training and mentoring
Summary

I have experience multi tasking while remaining positive and composed in all types of situations. I offer great computer, customer service and collaboration skills. I am highly capable of leadership roles as well as working in a team. I am knowledgeable and professional as well as a fast learner and motivated to learn. Skilled in administrative support, managing others and customer service. I am experienced with managing fast-paced front desk operations as well as meetings and groups/teams. I offer great organization and team speaking skills that is a great addition to any team.

Education and Training
Expected in 06/2005 High School Diploma | Mount Eden, Hayward, GPA:
Skills

Online seller for 15+ years

Fashion brands and trends

Navigating online websites

Using online selling apps

Shipping and fulfilling orders

Social media and rebranding

Marketing and selling items online

Display and visual merchandising

Returns/restocking

Experience
03/2016 to 12/2016 Front Desk Trout Haven Resorts | Estes Park, CO,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted customers and verified paperwork to manage smooth intake processes.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Determined needs of visitors and provided information or solutions.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
01/2015 to 12/2015 Front End Cashier Supervisor Vitalant | Golden, CO,
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Operated cash register, processing payments of cash, checks, credit cards and gift cards.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Closed cash register by counting cash and reconciling checks and charges.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Assisted store Manager with resolving customer problems and answering questions.
  • Unpacked merchandise, priced items and secured security tags.
01/2007 to 11/2007 Service Desk Associate Five Guys | Hillsborough, NJ,
  • Directed calls to product line specialists.
  • Supported and assisted less experienced technicians in resolving client issues.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
02/2006 to 12/2006 Assistant Manager Shane Company | Minnetonka, MN,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supported sales management initiatives to optimize business development.
07/2005 to 12/2005 Visual Merchandiser Anchor Blue | City, STATE,
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Promoted new product releases and limited edition items to drive sales.
  • Presented updated floor plans and design strategy to store management.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Restructured merchandising strategy to promote high value and products.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Put together displays and layouts throughout store to promote trends and current sales items.
  • Staged and styled mannequins with appropriate lighting for best in-store presentation.
  • Restructured store layout and merchandising standards to improve brand image and increase sales.
  • Organized and led meetings with advertising, marketing and merchandising specialists.

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Resume Strength

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  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Mount Eden
Job Titles Held:
  • Front Desk
  • Front End Cashier Supervisor
  • Service Desk Associate
  • Assistant Manager
  • Visual Merchandiser
Degrees
  • High School Diploma

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