An energetic customer service representative with experience resolving complex customer inquiries, management, sales processing, and collaboration. Passionate about building strong relationships with customers and putting others first. Considered a friendly and team oriented person willing to communicate and assist in any aspect. Flexible and hard-working with the drive to succeed in any type of work and always striving to be apart of a positive work environment.
Skills
Cash Register Operation
Customer Service and People skills
Effective Communication
Staff Management
Teamwork and Collaboration
Problem-solving and Adaptability
Organizational skills
Responsibility
Attention to detail
Description and Demonstration of Products
Cash Handling
Marketing
Store Merchandising
Decision-making
Strong work ethic and self-discipline
Dedication and Determination
Experience
05/2021 to 08/2021
Front Desk Trout Haven Resorts – Estes Park, CO,
Welcomed gym members to front desk and engaged in friendly conversations while conducting check-in process.
Assisted members with information about safety procedures and gave knowledgeable support about different gym equipment.
Organized and obtain cleanliness of Planet Fitness by keeping the lobby, Black Card Spa, and locker rooms cleaned.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Handled payment processing and provided customers with receipts and proper bills and change.
Sanitized frequented areas and equipment using approved supplies at sanitization zones.
Managed customer complaints and rectified issues to complete satisfaction.
Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
Sanitized frequented areas and equipment using approved supplies.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Restocked supplies in work areas, replacing toiletries, liners, and soaps.
Replenished supply of disinfectant bottles, paper towels, and other consumables, such as drinks, protein bars, tanning lotion, and merchandise.
Walked the club every two hours to make sure equipment was put away and in working order.
Gave tours of the club and made sure members were following the gym policies.
Greeted customers and responded to requests for information.
Supported front-end procedures to keep items well-stocked to prevent shrinkage .
Connected with customers daily to understand needs, provide assistance, and collect feedback to optimize operations.
Resolved customer problems by investigating issues, answering questions, and building rapport.
Handled customer service with quick solutions for complaints and concerns.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Processed exchanges and returns by inputting in company database.
Mentored employees and instructed on management of complicated sales, complex issues, and difficult customers.
Built and maintained effective working relationships with peers and upper management.
Achieved sales goals and business objectives by motivating staff and promoting Outlaw Pass.
08/2016 to 03/2020
VolunteerStudent Council – City, STATE,
Volunteered over numerous hours with organizations to help others.
Supported the Student Council program by becoming a class officer and focused on benefitting community by donating raised money to those in need.
Assisted with working booths and checking on others to provide smooth and enjoyable experience for participants and organizers.
Welcomed customers and answered questions regarding merchandise during Turkeyfest.
Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
Removed trash and debris from highways, parks, and other public locations with other volunteers during the summers.
Volunteered at a Rehabilitation Center as a CNA to assist care to residents and their families.
06/2016 to 03/2020
Student DancerCuero ISD – City, STATE,
I danced for a total of four years going from a rookie to head social officer then to 1st. lieutenant and finally a captain.
Created and choreographed dance moves and routines for self, team members, and ensembles.
Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.
Rehearsed 14 hours per week to prepare for dance roles in pep-rallies and football games.
Supervised technique classes and choreographed fun and exciting dance routines to encourage participants to move and exercise.
Worked closely with choreographers to perfect performance of dance moves.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Resolved interpersonal conflicts by listening, finding common ground, and building relationships.
Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Competed against many other groups in Showtime International competitions and placed as a soloist and 1st. over-all duettist.
Leveraged exceptional training in genres such as hip hop, kicks, pom, modern, and jazz to execute perfect performances at UDA (Universal Dance Association) and Trendsetters Dance camps .
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Built and cultivated lasting professional relationships with other dancers, choreographers and performers by attending social events and maintaining communication.
Education and Training
Expected in 05/2020
High School Diploma: Cuero High School - Cuero, TX GPA:
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