Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

An energetic customer service representative with experience resolving complex customer inquiries, management, sales processing, and collaboration. Passionate about building strong relationships with customers and putting others first. Considered a friendly and team oriented person willing to communicate and assist in any aspect. Flexible and hard-working with the drive to succeed in any type of work and always striving to be apart of a positive work environment.

  • Cash Register Operation
  • Customer Service and People skills
  • Effective Communication
  • Staff Management
  • Teamwork and Collaboration
  • Problem-solving and Adaptability
  • Organizational skills
  • Responsibility
  • Attention to detail
  • Description and Demonstration of Products
  • Cash Handling
  • Marketing
  • Store Merchandising
  • Decision-making
  • Strong work ethic and self-discipline
  • Dedication and Determination
05/2021 to 08/2021
Front Desk Trout Haven Resorts Estes Park, CO,
  • Welcomed gym members to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted members with information about safety procedures and gave knowledgeable support about different gym equipment.
  • Organized and obtain cleanliness of Planet Fitness by keeping the lobby, Black Card Spa, and locker rooms cleaned.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Sanitized frequented areas and equipment using approved supplies at sanitization zones.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Restocked supplies in work areas, replacing toiletries, liners, and soaps.
  • Replenished supply of disinfectant bottles, paper towels, and other consumables, such as drinks, protein bars, tanning lotion, and merchandise.
  • Walked the club every two hours to make sure equipment was put away and in working order.
  • Gave tours of the club and made sure members were following the gym policies.
07/2019 to 01/2021
Cashier Supervisor/Manager Interim Healthcare Brownsville, TX,
  • Greeted customers and responded to requests for information.
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage .
  • Connected with customers daily to understand needs, provide assistance, and collect feedback to optimize operations.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Handled customer service with quick solutions for complaints and concerns.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Processed exchanges and returns by inputting in company database.
  • Mentored employees and instructed on management of complicated sales, complex issues, and difficult customers.
  • Built and maintained effective working relationships with peers and upper management.
  • Achieved sales goals and business objectives by motivating staff and promoting Outlaw Pass.
08/2016 to 03/2020
Volunteer Student Council City, STATE,
  • Volunteered over numerous hours with organizations to help others.
  • Supported the Student Council program by becoming a class officer and focused on benefitting community by donating raised money to those in need.
  • Assisted with working booths and checking on others to provide smooth and enjoyable experience for participants and organizers.
  • Welcomed customers and answered questions regarding merchandise during Turkeyfest.
  • Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
  • Removed trash and debris from highways, parks, and other public locations with other volunteers during the summers.
  • Volunteered at a Rehabilitation Center as a CNA to assist care to residents and their families.
06/2016 to 03/2020
Student Dancer Cuero ISD City, STATE,
  • I danced for a total of four years going from a rookie to head social officer then to 1st. lieutenant and finally a captain.
  • Created and choreographed dance moves and routines for self, team members, and ensembles.
  • Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.
  • Rehearsed 14 hours per week to prepare for dance roles in pep-rallies and football games.
  • Supervised technique classes and choreographed fun and exciting dance routines to encourage participants to move and exercise.
  • Worked closely with choreographers to perfect performance of dance moves.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Resolved interpersonal conflicts by listening, finding common ground, and building relationships.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Competed against many other groups in Showtime International competitions and placed as a soloist and 1st. over-all duettist.
  • Leveraged exceptional training in genres such as hip hop, kicks, pom, modern, and jazz to execute perfect performances at UDA (Universal Dance Association) and Trendsetters Dance camps .
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Built and cultivated lasting professional relationships with other dancers, choreographers and performers by attending social events and maintaining communication.
Education and Training
Expected in 05/2020
High School Diploma:
Cuero High School - Cuero, TX

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School Attended

  • Cuero High School

Job Titles Held:

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  • Cashier Supervisor/Manager
  • Volunteer
  • Student Dancer


  • High School Diploma

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