LiveCareer-Resume

front desk resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Polite and accommodating customer service bringing 8 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Dependable and courteous customer service with 8 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Dynamic Trainer with 8 years of comprehensive experience teaching knowledge and skills to organization's staff members. Versed in preparing educational materials, conducting seminars and workshops and managing training budgets. Patient and cooperative professional familiar with successful teaching methodologies. Knowledgeable customer service skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 8 years. Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management and team-building abilities. Bringing 8 years of experience assessing training needs and conceptualizing training materials.

Skills
  • Hospitality services
  • Oral and writing communication
  • Cash transactions
  • Customer assistance and interaction
  • Team collaboration
  • Effective planning
  • Call routing
  • Listening skills
  • Issue handling
  • Brand building and awareness
  • Materials organization
  • Course development
  • Public speaking
  • Planning and coordination
  • Lesson planning
  • In-store support
  • High-energy attitude
  • Staff training and motivation
  • Opening and closing procedures
Experience
03/2023 to Current Customer Service Associate and Security Guard American Dental Partners, Inc. | , WI,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
01/2023 to 03/2023 Cashier Healthcare Services Group | Picayune, MS,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
10/2022 to 12/2022 Account Executive Healthcare Services Group | Port Angeles, WA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Made outbound calls to obtain account information.
  • Developed strong customer relationships to encourage repeat business.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
12/2018 to 09/2022 Front Desk Healthcare Services Group | Providence, RI,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while ringing up there items.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Explained policies and procedures to visitors.
  • Assisted staff and manage with special projects.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Managed cashier shifts and breaks.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed returned items in accordance with store policy.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Planned and delegated group and individual work assignments to trainees.
  • Developed complete training programs and led training using expert learning techniques.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Explained goals and expectations required of trainees.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
  • I am the main trainer in my department.
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Offered insight into menu items to answer customer questions.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Assisted servers to optimize guest dining experience.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Memorized dining room floor plans and understood seat number system.
  • Built and maintained relationships with regular customers by learning and remembering preferences.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
  • Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
  • Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
  • Coordinated service for food runners and other kitchen staff.
  • Illustrated knowledge of menu and service offerings to educate guests.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
04/2017 to 08/2018 Hostess Company Name | City, State,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Answered phones promptly to record and confirm reservations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
11/2015 to 03/2017 Hostess Company Name | City, State,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Took beverage orders and served drinks during peak meal times.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Answered phones promptly to record and confirm reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Offered insight into menu items to answer customer questions.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Memorized dining room floor plans and understood seat number system.
  • Built and maintained relationships with regular customers by learning and remembering preferences.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
07/2014 to 01/2016 Hostess Company Name | City, State,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Answered phones promptly to record and confirm reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered telephone to provide dining information and take reservations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Monitored dining area to assess server capacity and estimate wait times.
Education and Training
Expected in 08/2011 to to High School Diploma | South San Antonio High School, San Antonio, TX GPA:
Certifications
  • Certified GSS Trainer, Dave and Buster's - 2019-Present

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Resume Overview

School Attended

  • South San Antonio High School

Job Titles Held:

  • Customer Service Associate and Security Guard
  • Cashier
  • Account Executive
  • Front Desk
  • Hostess
  • Hostess
  • Hostess

Degrees

  • High School Diploma

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