Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
A determined employee with strong interpersonal skills and leadership experience through my training as a Counter Team Lead (CTL).I have previously demonstrated skills in employee motivation, time management, and organization.
Highlights
Outstanding communication skills
Exceptional leader
Conflict resolution skills
Team-oriented
Reliable
Flexible schedule
Accomplishments
Promoted to Front Counter Team Lead (CTL) 2 months after being hired due to my reliability.
Won “Retail Sales Associate of the Month” Award in June, 2013.
Customer Service
Researched, calmed and rapidly resolved customer conflicts to prevent loss of customer or sale.
Experience
Front Counter Team Lead, 07/2013 - 06/2014 Staples – Summerville, SC,
Prevented store losses using awareness, attention to detail and integrity.
Trained new employees in proper procedures.
Cross-trained and provided back-up for other customer service representatives when needed.
Processed merchandise returns and exchanges.
Took special orders in person and over the phone to generate additional revenue.
Replenished merchandise shelves with items from the stockroom.
Worked independently and as part of a team to achieve goals.
Sales Associate, 07/2012 - 07/2013 Gap Outlet – City, STATE,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Worked as a team member performing cashier duties, product assistance and cleaning.
Designed and suggested new display ideas to improve accessibility to merchandise.
Expressed appreciation and invited customers to return to the store.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Guaranteed positive customer experiences and resolved all customer complaints.
Education
High School Diploma: General Education, Expected in 2004 - Hot Springs High School - T or C, NM GPA:
Member of the Theater Club.
Member of the track and field team as well as manager for the football team.
: History, Expected in - University of Texas at El Paso - El Paso, TX GPA:
Member of the Multicultural Club.
Coursework in Public Speaking.
: Education, Expected in - New Mexico State University-Alamogordo - Alamogordo, NM GPA:
Member of Social Science Club.
Coursework in Communication and Human Growth and Behavior completed.
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