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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

A determined employee with strong interpersonal skills and leadership experience through my training as a Counter Team Lead (CTL).I have previously demonstrated skills in employee motivation, time management, and organization.

Highlights
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Reliable
  • Flexible schedule
Accomplishments
  • Promoted to Front Counter Team Lead (CTL) 2 months after being hired due to my reliability.
  • Won “Retail Sales Associate of the Month” Award in June, 2013.

Customer Service

  • Researched, calmed and rapidly resolved customer conflicts to prevent loss of customer or sale.
Experience
Front Counter Team Lead, 07/2013 - 06/2014
Staples Summerville, SC,
  • Prevented store losses using awareness, attention to detail and integrity.
  • Trained new employees in proper procedures.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Processed merchandise returns and exchanges.
  • Took special orders in person and over the phone to generate additional revenue.
  • Replenished merchandise shelves with items from the stockroom.
  • Worked independently and as part of a team to achieve goals.
Sales Associate, 07/2012 - 07/2013
Gap Outlet City, STATE,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Designed and suggested new display ideas to improve accessibility to merchandise.
  • Expressed appreciation and invited customers to return to the store.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Education
High School Diploma: General Education, Expected in 2004
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Hot Springs High School - T or C, NM
GPA:
  • Member of the Theater Club.
  • Member of the track and field team as well as manager for the football team.
: History, Expected in
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University of Texas at El Paso - El Paso, TX
GPA:
  • Member of the Multicultural Club.
  • Coursework in Public Speaking.
: Education, Expected in
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New Mexico State University-Alamogordo - Alamogordo, NM
GPA:
  • Member of Social Science Club.
  • Coursework in Communication and Human Growth and Behavior completed.

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Resume Overview

School Attended

  • Hot Springs High School
  • University of Texas at El Paso
  • New Mexico State University-Alamogordo

Job Titles Held:

  • Front Counter Team Lead
  • Sales Associate

Degrees

  • High School Diploma

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