Front Counter Customer Service Representative Resume Example

• Officiated 3, 4 and 5 basketball games
• Refereed competitive seasonal basketball games, tournaments and yearly sporting events.
• Called infractions and penalties according to league and basketball gameplay regulations.
• Taught players and coaches correct game rules.
• Achieved consistent referrals as honest and fair basketball referee.
• Conferred with coaches, players and umpires to discuss calls and disputes.
• Fostered sportsmanship among players and coaches to minimize in-game conflict.
• Assisted new referees with training and learning specific game rules and regulations.
• Reacted to complex game situations quickly and effectively.
• Tracked game scores, added or subtracted points and imposed penalty points.
• Inspected sporting equipment and participants to check compliance with event and safety regulations.
• Analyzed video playbacks to check accuracy of calls and make judgments on appeals.
• Executed high-pressure decisions, including awarding of points and imposition of penalties under time constraints.

I was responsible for checking over the billing hours for the lawyers that worked in the building.

• Decreased liabilities and effectively cultivated customer rapport to drive successful payment collection processes and reduce outstanding balances.
• Coded invoices and other records to maintain organized and accurate records.
• Completed daily computer backups, checked for viruses and updated programs.
• Processed customer payments and set up payment plans.
• Developed and implemented bookkeeping policies and procedures to improve department workflows.
• Handled cash and deposits using proper accounting procedures and documentation.
• Answered office phone calls and emails to direct customers and answer questions.

I filed mail for the firm and delivered mail to individuals if needed to be delivered to them.

• Delivered mail to residents and business within assigned area.
• Operated mail processing equipment and manually sorted mail.
• Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
• Attended departmental meetings, providing feedback to enhance future performance.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.