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Front Counter Customer Service Representative Resume Example

Resume Score: 80%

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R
FRONT COUNTER CUSTOMER SERVICE REPRESENTATIVE
Summary

I am a intelligent human being who recently graduate with a middle college, high school Diploma. My attention to detail and work ethics in everything I do makes me a great candidate for growing company . Currently I am looking for a opportunity in the Customer service at a entry level to continue to grow my customer service skills. Helping people is a what I do best and love the satisfaction in being supportive to others.

Skills
  • Mail delivery
  • Time management
  • Team collaboration
  • Postal service and product expertise
  • Materials accountability
  • Pay scale proficiency
  • Audit support
  • Account evaluation
  • Data analysis
  • Problem solving
  • Multi-tasking
  • Clerical support
  • Courteous demeanor
  • Materials transport
  • Quality assurance controls
  • Protecting information
  • Relationship management
  • Quality control
  • Food inspection
  • Effective customer upselling
  • Service prioritization
  • High-volume dining
  • Safe food handling
  • Menu memorization
  • Point of Sale (POS) system operations
  • Dish preparation
  • Dining crew workflow optimization
  • Conflict and dispute resolution
Experience
Front Counter Customer Service Representative
Portland, OR
Subway/Sep 2019 to Current
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Verified orders and bagged items for easy transport.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Washed and sanitized dishes after every use to protect customers.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Monitored and counted food stock and supplies to reorder on time.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Accepted payments and made change to process transactions.
  • Cleaned restaurant and wait station after completion of shift.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Kept stations stocked and ready for use to maximize productivity.
Basketball Referee
Portland, OR
City Of Portland Oregon/Nov 2018 to Mar 2019
  • Officiated 3, 4 and 5 basketball games
  • Refereed competitive seasonal basketball games, tournaments and yearly sporting events.
  • Called infractions and penalties according to league and basketball gameplay regulations.
  • Taught players and coaches correct game rules.
  • Achieved consistent referrals as honest and fair basketball referee.
  • Conferred with coaches, players and umpires to discuss calls and disputes.
  • Fostered sportsmanship among players and coaches to minimize in-game conflict.
  • Assisted new referees with training and learning specific game rules and regulations.
  • Reacted to complex game situations quickly and effectively.
  • Tracked game scores, added or subtracted points and imposed penalty points.
  • Inspected sporting equipment and participants to check compliance with event and safety regulations.
  • Analyzed video playbacks to check accuracy of calls and make judgments on appeals.
  • Executed high-pressure decisions, including awarding of points and imposition of penalties under time constraints.
Acounting Intern(unpaid)
Portland, OR
Schwabe Williamson & Wyatt P.C/Sep 2014 to May 2015

I was responsible for checking over the billing hours for the lawyers that worked in the building.

  • Decreased liabilities and effectively cultivated customer rapport to drive successful payment collection processes and reduce outstanding balances.
  • Coded invoices and other records to maintain organized and accurate records.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Processed customer payments and set up payment plans.
  • Developed and implemented bookkeeping policies and procedures to improve department workflows.
  • Handled cash and deposits using proper accounting procedures and documentation.
  • Answered office phone calls and emails to direct customers and answer questions.
Mailroom Intern(Unpaid)
Portland, OR
Schwabe Williamson & Wyatt P.C/Sep 2014 to May 2015

I filed mail for the firm and delivered mail to individuals if needed to be delivered to them.

  • Delivered mail to residents and business within assigned area.
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
High School DiplomaJefferson High SchoolJun 2019Jefferson, OR
Activities and Honors
  • Member, Alumni Association Jefferson high
  • Member, Alumni Association of self enhancement Inc
  • Honored as a PSU Scholar c/o 2019
  • Basketball
  • Reading
Certifications
  • Certified Basketball referee for Portland, Parks and Recreation
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Subway
  • City Of Portland Oregon
  • Schwabe Williamson & Wyatt P.C

School Attended

  • Jefferson High School

Job Titles Held:

  • Front Counter Customer Service Representative
  • Basketball Referee
  • Acounting Intern(unpaid)
  • Mailroom Intern(Unpaid)

Degrees

  • High School Diploma

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