Motivated and detail-oriented beginner UX researcher with a passion for understanding the user. Experienced in conducting usability tests, analyzing data, and creating wireframes. Proven ability to collaborate across teams to develop innovative solutions that meet customer needs. Seeking an internship utilize skills and learn from industry experts.
Skills
Experience using Figma and Adobe XD
Iterative Change Management
Project Brief Design
Cross-functional Team Leadership
User Experience (UX)
Planning and Coordination
Skilled researcher
Client Interfacing
Registered Scrum Master by the Agile Education
Professional Scrum Master
Google Project Management: Professional Certificate
Graduate of Avocademy UX/UI Design
Research reporting
Market research and analysis
Case research
Work History
09/2022 to Current
UX/UI ResearcherSyneos Health, Inc – Tomball, TX,
Research report ignited inspiration to develop new feature, causing online engagement to skyrocket by 20%.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Utilized user experience testing and generative research to significantly enhance customer's journey which led to 25% increase in user retention rate as well as 8% boost in conversion rate.
Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Participated in team projects, demonstrating ability to work collaboratively and effectively.
Passionate about learning and committed to continual improvement.
Demonstrated strong organizational and time management skills while managing multiple projects.
Monitored emerging UX design trends and practices for useful techniques and cutting-edge developments suitable for integration into future projects.
Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
Presented UX designs and solutions to senior staff, evangelizing for user-centric design decisions.
Analyzed user feedback to influence future UX updates, ameliorating user concerns and pain points during subsequent patch cycles.
Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.
Researched and proposed new solutions to make website more user-friendly.
Constructed engaging mockups and quickly prototyped mobile applications and websites to visually coincide with given style guide.
06/2017 to 09/2022
Scrum Master/Jr. Project ManagerState Of Louisiana – Abbeville, LA,
Worked across 4 major, $2M+, projects
Spearheaded largest edtech client project to build out a new Education Life Coaching Platform, now utilized by over 6+ school districts of 10,000+ students across America (with a large focus on post-pandemic support)
Aligned stakeholders, leaders of Marketing, Engineering, Design, Product, and Leadership, while leading my Engineering pod of 8 engineers and PO and PM
Met and completed over 90% of the goal deadlines, within budget allocation, that covered software, marketing, and executive teams to guarantee adequate resources
Reduced costs by 15% by negotiating Vendor agreements and SoW strategically
Worked with teams of employees, outsourced consultant teams and contractors to successfully deliver features and continue to improve on existing processes and culture of organization
Designed and developed a dashboard for students, districts, and coaches to meet, organize, train , and communicate more efficiently
The software was used by over 10,000 users in its first year
Solid understanding of software development life cycle models as well as both Agile and traditional project management principles and practices
Worked collaboratively to assign project tasks to the project team and monitor their progress
Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes
Coached Scrum Team to increase velocity by 10% over 4 sprints
Revised and streamlined iteration planning process, saving team an average of 2 hours per sprint
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