Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivated and detail-oriented beginner UX researcher with a passion for understanding the user. Experienced in conducting usability tests, analyzing data, and creating wireframes. Proven ability to collaborate across teams to develop innovative solutions that meet customer needs. Seeking an internship utilize skills and learn from industry experts.

  • Experience using Figma and Adobe XD
  • Iterative Change Management
  • Project Brief Design
  • Cross-functional Team Leadership
  • User Experience (UX)
  • Planning and Coordination
  • Skilled researcher
  • Client Interfacing
  • Registered Scrum Master by the Agile Education
  • Professional Scrum Master
  • Google Project Management: Professional Certificate
  • Graduate of Avocademy UX/UI Design
  • Research reporting
  • Market research and analysis
  • Case research
Work History
09/2022 to Current
UX/UI Researcher Syneos Health, Inc Tomball, TX,
  • Research report ignited inspiration to develop new feature, causing online engagement to skyrocket by 20%.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Utilized user experience testing and generative research to significantly enhance customer's journey which led to 25% increase in user retention rate as well as 8% boost in conversion rate.
  • Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Monitored emerging UX design trends and practices for useful techniques and cutting-edge developments suitable for integration into future projects.
  • Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
  • Presented UX designs and solutions to senior staff, evangelizing for user-centric design decisions.
  • Analyzed user feedback to influence future UX updates, ameliorating user concerns and pain points during subsequent patch cycles.
  • Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.
  • Researched and proposed new solutions to make website more user-friendly.
  • Constructed engaging mockups and quickly prototyped mobile applications and websites to visually coincide with given style guide.
06/2017 to 09/2022
Scrum Master/Jr. Project Manager State Of Louisiana Abbeville, LA,
  • Worked across 4 major, $2M+, projects
  • Spearheaded largest edtech client project to build out a new Education Life Coaching Platform, now utilized by over 6+ school districts of 10,000+ students across America (with a large focus on post-pandemic support)
  • Aligned stakeholders, leaders of Marketing, Engineering, Design, Product, and Leadership, while leading my Engineering pod of 8 engineers and PO and PM
  • Met and completed over 90% of the goal deadlines, within budget allocation, that covered software, marketing, and executive teams to guarantee adequate resources
  • Reduced costs by 15% by negotiating Vendor agreements and SoW strategically
  • Worked with teams of employees, outsourced consultant teams and contractors to successfully deliver features and continue to improve on existing processes and culture of organization
  • Designed and developed a dashboard for students, districts, and coaches to meet, organize, train , and communicate more efficiently
  • The software was used by over 10,000 users in its first year
  • Solid understanding of software development life cycle models as well as both Agile and traditional project management principles and practices
  • Worked collaboratively to assign project tasks to the project team and monitor their progress
  • Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes
  • Coached Scrum Team to increase velocity by 10% over 4 sprints
  • Revised and streamlined iteration planning process, saving team an average of 2 hours per sprint
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload
  • Anticipated impediments to team delivery involving cultural barriers and logistical challenges
  • Successfully implemented a new process for tracking and reporting bugs, reducing the number of open defects by 30%

06/2015 to 06/2017
Instructional Coach State Of Louisiana Clinton, LA,
  • Coached teachers to improve practices through professional development and modeling instructional strategies
  • Contributed to reductions in employee turnover by revamping training programs
  • Analyzed student data, diagnosed instructional needs and identified research-based instructional strategies
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
08/2012 to 06/2015
Instructional Coach Carrollton ISD City, STATE,
  • Developed staff members' attitudes, skills and knowledge through various professional development targeted topics
  • Increased literacy benchmarks by 15% through instructional strategies and feedback
  • Analyzed student data, diagnosed instructional needs and identified research-based instructional strategies
  • Planned and monitored implementation of technology-based learning programs
  • Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
Expected in 12/2020
Master of Science: Instruction
Texas A&M University - Texarkana, TX
Expected in 12/2009
Bachelor of Science: Psychology
Texas A&M University - Texarkana, TX

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  • Texas A&M University

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