Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Detail-oriented, highly motivated entrepreneur with excellent communication and project management skills. After 9 years of owning my own business, and 2 years of additional experience in an administrative setting, I am ready to take my exceptional people skills and high volume administrative capabilities into a new role.

  • Scheduling/Calendar/Email Management with Advanced Outlook Skills
  • Advanced Excel Skills, including XLOOKUP, VLOOKUP, Pivot Tables, and Charts
  • Event Planning and Coordination
  • Power Point
  • Project Management
  • CRM: Salesforce, Pipedrive, Streak
  • Exceptional Communication Skills
  • Remote Working
  • Multitasking
  • Organizational Skills
Work History
09/2011 to Current Franchise Owner/Operations Manager Abiomed | Pensacola, FL,

Worked to implement all class programming, and all associated duties critical to the success of the business. Duties included:

  • Grew business from 9 active clients at takeover to 256 active clients across 4 different programs and 3 different locations within the city of Seattle.
  • Able to work independently and remotely, using expert level Outlook skills in order to organize and create an effective remote working strategy.
  • Pivot to virtual programming during Covid 19, including rollout of virtual classes, virtual meeting spaces for clients, and additional content in order to preserve value and engagement during "Stay Home, Stay Healthy".
  • Managed, tracked, and communicated with 300+ client leads each week, using CRM software to organize the workflow and manage the client database across multiple programs. Completed daily task of 50 client lead touches per day, via email or phone.
  • Organized, managed, and analyzed client and potential client data using Advanced Excel skills.
  • Evaluated and implemented new processes across the business in order optimize business activity. Including: using advanced Outlook skills to organize calendaring and emails; implementing automation technology with Zapier to streamline communication with potential leads; use of Airtable to organize content.
  • Implement Customer Service "best practices" in order to drive new client sales and retain current clients, ensuring a stellar customer experience. Used excellent communication skills and strategies, and a high degree of professionalism in dealing with a wide variety of clients.
  • Plan and implement all marketing across multiple channels, including: Devised and deployed online marketing plans with effective SEO, social media, and email. Tracked key metrics in order to leverage audience data and target marketing strategies, integrated with customer service best practices, and analyzed user data in order to create content to both nurture new leads and retain current clients.
  • Start to finish planned and executed quarterly community events, for 75-150 attendees, and clinics for 20 participants. Logistics included venue, permitting, signups, sponsorships, food, marketing, and participant follow up.
  • Create all marketing materials including fliers and social media graphics, using Canva.
  • Developed and implemented an effective sales process.
  • Responsible for creating and maintaining vendor relationships with local community partners, including class venues, local parks, and other local businesses.
  • Recruited, trained, and managed additional class instructors and program managers to offer additional programming.
  • Lead all things to manage the day to day business, including a consistent flow of high volume administrative tasks, client management and creative problem solving.
  • Responsible for all budgeting, including: payroll, equipment, rent, taxes, marketing, and all incidentals.
  • Create effective workouts based on the needs of women at all stages of motherhood and the programming of the class, while using effective personal training principles and following proper guidelines for working with this special population.
02/2007 to 02/2008 Executive Assistant Exova | Wixom, MI,

Executive Assistant, placed at Microsoft

  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
  • Coordinated extensive domestic and international travel arrangements
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Planned organization-wide meetings, including reserving space, ordering promotional items, catering, and travel logistics
11/2005 to 11/2006 Administrative Assistant Boston Medical Center | Boston, MA,

Administrative Assistant placed at Microsoft

  • Supported Usability Research group
  • Managed reporting analytics for participant data in vendor owned Usability Studies; updated spreadsheets and databases to track, analyze and report on participant information from outside vendor run studies
  • Interfaced regularly with both study participants and research staff
  • Updated participation records in order to reflect the most accurate participant data possible
  • Coordinated all paperwork associated with Usability Research Studies
09/2004 to 06/2005 Domestic Violence Advocate JustServe AmeriCorps | City, STATE,

JustServe AmeriCorps program placements all focused on violence prevention. Placed in a local domestic violence agency, duties included:

  • Multiple crisis line shifts per week, managing a high volume of calls and providing community resource information, developing safety plans, and giving support to callers
  • Facilitated support groups for victims of domestic violence
  • Created new website content
  • Assisted the development and implementation of a child-focused domestic violence support curriculum, including the recruitment of new families and facilitation of early groups
  • Create and maintain relationships with other community groups, ranging from Seattle Police Department to other local non-profit agencies
  • Facilitated monthly pro-bono legal clinics
Expected in 2003 Bachelor of Arts | History Gonzaga University, Spokane, WA, GPA:

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  • Bachelor of Arts

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