Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Highly successful Franchise Owner with solid background in operations. Directs business activities with proven expertise in strategic planning, marketing and staff leadership. Expert in driving consistent growth.

  • Franchise management
  • Managing customer relations
  • New product launching
  • Maintaining standards
  • Leadership communications
  • Overseeing budgets
  • Managing projects
  • Business systems management
  • Running reports
  • Quarterly reviews
  • Overseeing employees
  • Coordinating team projects
  • Managing schedules
  • Managing training
  • Managing multiple projects
Work History
12/2015 to Current Franchise Owner American Family Fitness | Chester, VA,
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills
  • Recruited and developed successful leadership staff to handle day-to-day business operations
  • Increased business with improved marketing and customer service strategies
  • Oversaw 3 franchise locations across Pembroke Pines/Weston, including all payroll, business planning and marketing
  • Expanded business by hiring and training staff, finding new locations and marketing franchises to local consumers
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across swimming operations
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Applied human resources expertise to optimize hiring, training and performance
  • Maintained up-to-date administrative records to monitor operational conditions
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Developed key operational initiatives to drive and maintain substantial business growth
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness
02/2013 to 12/2015 National Aquatic Director British Swim School | City, STATE,
  • Trained staff members on British Swim School methods all over United Stated and Turkey
  • Drove engagement and outreach with special events focused on bringing in new participants
  • Provided clear instruction to activity and program to old and new franchisees
  • Oversee all teaching standard for all 60 locations
  • Train all new instructors to teach British Swim School way with fun and enthusiasm
  • Create new teaching methods and coming up with new innovative and fun techniques
  • Interviewed new hires
  • Regular follow-up and coaching to existing staff to introduce new teaching ideas and improve skills
  • Cleanliness, safety and security of pool, and viewing areas regular monitoring to be sure there are no maintenance issues
  • Ensure that aquatics programs and services are delivered to customers is done with highest quality
  • Running new marketing events
  • Run Home Swim Lessons operation
  • Provides leadership and management of aquatic department to including hiring, training, scheduling supervision and evaluation of employees
  • Manage aquatic program for all members and; always be available to answer questions and assist members when needed
  • Provides positive environment for all employees and actively encourages employees to better themselves with ensuring growth and development
  • Managing all Sunrise and Pembroke Pines locations
07/2012 to 02/2013 Project Coordinator and Worked With Lean Six Sigma DI Consulting | City, STATE,
  • Data Collections
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed
  • Six Sigma Yellow Belt Trained
  • Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals
  • Lead and co-lead projects such as ED Throughput, Lab Turnaround, EVS Turnaround times, ASU Throughput, CPD, Rehab, and Radiology Throughput
  • Tracked all hours and expenses to keep project on task and within budgetary parameters
  • Implement action plans, FMEA
  • Oversaw on boarding and mentorship, planned and executed meetings and developed project documentation
  • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress
  • Checked compliance of company safety plan and delivered recommendations to address regulatory issues
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
  • Maintained project schedules by managing timelines and making proactive adjustments
  • Collaborated with project owners and team members to set ambitious but achievable goals
  • Performed on-site field surveys and wrote technical narratives to document processes and design changes
  • Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services
04/2006 to 07/2012 Aquatic Manager British Swim School Corporate | City, STATE,
  • Developed and implemented training programs for staff
  • Maintain and enforce Florida Department of Health regulations and codes
  • Drove engagement and outreach with special events focused on bringing in new participants
  • Instruct individuals from 3 months to adults swimming skills
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
  • Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
  • Provided clear instruction to activity and program participants to deliver fun and safety
  • Coordinated and led camps, private lessons and group lesson activities for both small and large groups
  • Ordered and maintained all recreational equipment
  • Performed clerical duties, including registering participants and answering specific event inquiries
  • Trained staff members on conducting events and following safety procedures
  • Supported safety of all individuals with disciplined enforcement of consistent policies
  • Performed quarterly reviews assessing each employee's performance and developed improvement plans
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Trained and guided team members to maintain high productivity and performance metrics
  • Interviewed and hired strong candidates for team openings, using , job boards and social media to find applicants
  • Cross-trained existing employees in order to maximize team performance
Expected in 12/2012 BBA | Criminal Justice/Law Enforcement University of Phoenix, Tempe, AZ GPA:
Expected in 05/2006 High School Diploma | Chaminade Madonna College Prep, Hollywood, FL, GPA:
Expected in 07/2012 Associate of Arts | Criminal Justice Broward College, Fort Lauderdale, FL GPA:

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School Attended

  • University of Phoenix
  • Chaminade Madonna College Prep
  • Broward College

Job Titles Held:

  • Franchise Owner
  • National Aquatic Director
  • Project Coordinator and Worked With Lean Six Sigma
  • Aquatic Manager


  • BBA
  • High School Diploma
  • Associate of Arts

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