Franchise Owner Resume Example
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FRANCHISE OWNER
Professional Summary
Highly successful Franchise Owner with solid background in operations. Directs business activities with proven expertise in strategic planning, marketing and staff leadership. Expert in driving consistent growth.
Skills
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Work History
12/2015 - CurrentFranchise Owner | American Family Fitness - Chester , VA
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills
- Recruited and developed successful leadership staff to handle day-to-day business operations
- Increased business with improved marketing and customer service strategies
- Oversaw 3 franchise locations across Pembroke Pines/Weston, including all payroll, business planning and marketing
- Expanded business by hiring and training staff, finding new locations and marketing franchises to local consumers
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across swimming operations
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Applied human resources expertise to optimize hiring, training and performance
- Maintained up-to-date administrative records to monitor operational conditions
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Developed key operational initiatives to drive and maintain substantial business growth
- Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness
02/2013 - 12/2015National Aquatic Director | British Swim School - City , STATE
- Trained staff members on British Swim School methods all over United Stated and Turkey
- Drove engagement and outreach with special events focused on bringing in new participants
- Provided clear instruction to activity and program to old and new franchisees
- Oversee all teaching standard for all 60 locations
- Train all new instructors to teach British Swim School way with fun and enthusiasm
- Create new teaching methods and coming up with new innovative and fun techniques
- Interviewed new hires
- Regular follow-up and coaching to existing staff to introduce new teaching ideas and improve skills
- Cleanliness, safety and security of pool, and viewing areas regular monitoring to be sure there are no maintenance issues
- Ensure that aquatics programs and services are delivered to customers is done with highest quality
- Running new marketing events
- Run Home Swim Lessons operation
- Provides leadership and management of aquatic department to including hiring, training, scheduling supervision and evaluation of employees
- Manage aquatic program for all members and; always be available to answer questions and assist members when needed
- Provides positive environment for all employees and actively encourages employees to better themselves with ensuring growth and development
- Managing all Sunrise and Pembroke Pines locations
07/2012 - 02/2013Project Coordinator and Worked With Lean Six Sigma | DI Consulting - City , STATE
- Data Collections
- Kept projects on schedule by managing deadlines and adjusting workflows as needed
- Six Sigma Yellow Belt Trained
- Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals
- Lead and co-lead projects such as ED Throughput, Lab Turnaround, EVS Turnaround times, ASU Throughput, CPD, Rehab, and Radiology Throughput
- Tracked all hours and expenses to keep project on task and within budgetary parameters
- Implement action plans, FMEA
- Oversaw on boarding and mentorship, planned and executed meetings and developed project documentation
- Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress
- Checked compliance of company safety plan and delivered recommendations to address regulatory issues
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Maintained project schedules by managing timelines and making proactive adjustments
- Collaborated with project owners and team members to set ambitious but achievable goals
- Performed on-site field surveys and wrote technical narratives to document processes and design changes
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services
04/2006 - 07/2012Aquatic Manager | British Swim School Corporate - City , STATE
- Developed and implemented training programs for staff
- Maintain and enforce Florida Department of Health regulations and codes
- Drove engagement and outreach with special events focused on bringing in new participants
- Instruct individuals from 3 months to adults swimming skills
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
- Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
- Provided clear instruction to activity and program participants to deliver fun and safety
- Coordinated and led camps, private lessons and group lesson activities for both small and large groups
- Ordered and maintained all recreational equipment
- Performed clerical duties, including registering participants and answering specific event inquiries
- Trained staff members on conducting events and following safety procedures
- Supported safety of all individuals with disciplined enforcement of consistent policies
- Performed quarterly reviews assessing each employee's performance and developed improvement plans
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Trained and guided team members to maintain high productivity and performance metrics
- Interviewed and hired strong candidates for team openings, using , job boards and social media to find applicants
- Cross-trained existing employees in order to maximize team performance
Education
12/2012University of Phoenix, City, StateBBA: Criminal Justice/Law Enforcement
05/2006Chaminade Madonna College Prep, CityHigh School Diploma:
07/2012Broward College, City, StateAssociate of Arts: Criminal Justice
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Resume Overview
School Attended
- University of Phoenix
- Chaminade Madonna College Prep
- Broward College
Job Titles Held:
- Franchise Owner
- National Aquatic Director
- Project Coordinator and Worked With Lean Six Sigma
- Aquatic Manager
Degrees
- BBA : Criminal Justice/Law Enforcement
High School Diploma :
Associate of Arts : Criminal Justice
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