Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly successful Franchise Owner with solid background in operations. Directs business activities with proven expertise in strategic planning, marketing and staff leadership. Expert in driving consistent growth.
Skills
Franchise management
Managing customer relations
New product launching
Maintaining standards
Leadership communications
Overseeing budgets
Managing projects
Business systems management
Running reports
Quarterly reviews
Overseeing employees
Coordinating team projects
Managing schedules
Managing training
Managing multiple projects
Work History
12/2015 to CurrentFranchise Owner American Family Fitness | Chester, VA,
Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills
Recruited and developed successful leadership staff to handle day-to-day business operations
Increased business with improved marketing and customer service strategies
Oversaw 3 franchise locations across Pembroke Pines/Weston, including all payroll, business planning and marketing
Expanded business by hiring and training staff, finding new locations and marketing franchises to local consumers
Monitored weekly sales to write reports for senior leadership and streamline operational processes
Boosted brand awareness, implemented promotional campaigns and employed sales tactics
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Established, optimized and enforced business policies to maintain consistency and high-quality standards across swimming operations
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
Applied human resources expertise to optimize hiring, training and performance
Maintained up-to-date administrative records to monitor operational conditions
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Developed key operational initiatives to drive and maintain substantial business growth
Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness
02/2013 to 12/2015National Aquatic Director British Swim School | City, STATE,
Trained staff members on British Swim School methods all over United Stated and Turkey
Drove engagement and outreach with special events focused on bringing in new participants
Provided clear instruction to activity and program to old and new franchisees
Oversee all teaching standard for all 60 locations
Train all new instructors to teach British Swim School way with fun and enthusiasm
Create new teaching methods and coming up with new innovative and fun techniques
Interviewed new hires
Regular follow-up and coaching to existing staff to introduce new teaching ideas and improve skills
Cleanliness, safety and security of pool, and viewing areas regular monitoring to be sure there are no maintenance issues
Ensure that aquatics programs and services are delivered to customers is done with highest quality
Running new marketing events
Run Home Swim Lessons operation
Provides leadership and management of aquatic department to including hiring, training, scheduling supervision and evaluation of employees
Manage aquatic program for all members and; always be available to answer questions and assist members when needed
Provides positive environment for all employees and actively encourages employees to better themselves with ensuring growth and development
Managing all Sunrise and Pembroke Pines locations
07/2012 to 02/2013Project Coordinator and Worked With Lean Six SigmaDI Consulting | City, STATE,
Data Collections
Kept projects on schedule by managing deadlines and adjusting workflows as needed
Six Sigma Yellow Belt Trained
Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals
Lead and co-lead projects such as ED Throughput, Lab Turnaround, EVS Turnaround times, ASU Throughput, CPD, Rehab, and Radiology Throughput
Tracked all hours and expenses to keep project on task and within budgetary parameters
Implement action plans, FMEA
Oversaw on boarding and mentorship, planned and executed meetings and developed project documentation
Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress
Checked compliance of company safety plan and delivered recommendations to address regulatory issues
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
Maintained project schedules by managing timelines and making proactive adjustments
Collaborated with project owners and team members to set ambitious but achievable goals
Performed on-site field surveys and wrote technical narratives to document processes and design changes
Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services
04/2006 to 07/2012Aquatic Manager British Swim School Corporate | City, STATE,
Developed and implemented training programs for staff
Maintain and enforce Florida Department of Health regulations and codes
Drove engagement and outreach with special events focused on bringing in new participants
Instruct individuals from 3 months to adults swimming skills
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
Provided clear instruction to activity and program participants to deliver fun and safety
Coordinated and led camps, private lessons and group lesson activities for both small and large groups
Ordered and maintained all recreational equipment
Performed clerical duties, including registering participants and answering specific event inquiries
Trained staff members on conducting events and following safety procedures
Supported safety of all individuals with disciplined enforcement of consistent policies
Performed quarterly reviews assessing each employee's performance and developed improvement plans
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
Trained and guided team members to maintain high productivity and performance metrics
Interviewed and hired strong candidates for team openings, using , job boards and social media to find applicants
Cross-trained existing employees in order to maximize team performance
Education
Expected in 12/2012BBA | Criminal Justice/Law Enforcement University of Phoenix, Tempe, AZGPA:
Expected in 05/2006High School Diploma | Chaminade Madonna College Prep, Hollywood, FL, GPA:
Expected in 07/2012Associate of Arts | Criminal JusticeBroward College, Fort Lauderdale, FLGPA:
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School Attended
University of Phoenix
Chaminade Madonna College Prep
Broward College
Job Titles Held:
Franchise Owner
National Aquatic Director
Project Coordinator and Worked With Lean Six Sigma
