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Franchise Manager Resume Example

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FRANCHISE MANAGER
Summary

Reliable retail management professional with 18 years in sales and progressive leadership roles. Adept at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Skills
  • Staff training and development
  • Retail inventory management
  • Team-oriented
  • Inventory management
  • Shift checklists
  • Leadership reports
  • Process improvement
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Outstanding communication skills
  • Employee training
  • Inventory control
  • Risk management
  • Process improvements
  • Program implementation
  • MS Office proficient
  • Team leadership
  • Reliable
  • Project management
  • Flexible schedule
  • Accurate cash handling
  • Sales professional
  • Customer service
  • Store operations oversight
  • Administrative support
  • Scheduling master
  • Operational budgeting
Education and Training
High School DiplomaVineland Senior High SchoolVineland,NJ,06/2005
Certificate of CompletionPenco TechBlackwood,NJ,HVACRExpected in 11/2020
Experience
Snap On Tools FranchiseFranchise Manager | Elmer, NJ03/2019 to 05/2019
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Automated office operations, managedclient correspondence and tracked records.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
South Jersey Motor TrendsBilingual Sales Representative | Vineland, NJ10/2017 to 03/2019
  • Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Collaborated with customers after sales to identify and resolve service, account or technical product issues.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Cross-sold additional products and services to purchasing customers.
Snap On Tools FranchiseFranchise Manager | Tuckahoe, NJ03/2015 to 10/2017
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Automated office operations, managed client correspondence and tracked records.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Increased overall team efficiency and productivity.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Rent-A-CenterStore Manager | Bridgeton, NJ01/2005 to 09/2014
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Hired, trained and managed team of 7 associates, including evaluating performance and enforcing disciplinary actions.
  • Processed shipments and maintained stock shelf organization.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Interviewed, hired, supervised and trained 10 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Supported management in exceeding customer service and quality standards.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Supported Lead Assistant Manager
  • In managing daily store functions.
  • Prioritized sanitation, safety and health standards in work areas.
  • Enforced adherence to policies, standards and security protocols.
  • Addressed customer inquiries and resolved complaints.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Mitigated regulatory risks by coordinating audits to ensure protocol compliance.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Oversaw inventory management to minimize waste.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Counted cash drawers and made bank deposits.
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Resume Overview

Companies Worked For:

  • Snap On Tools Franchise
  • South Jersey Motor Trends
  • Rent-A-Center

School Attended

  • Vineland Senior High School
  • Penco Tech

Job Titles Held:

  • Franchise Manager
  • Bilingual Sales Representative
  • Store Manager

Degrees

  • High School Diploma
    Certificate of Completion

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