Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Reliable retail management professional with 18 years in sales and progressive leadership roles. Adept at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Skills
Staff training and development
Retail inventory management
Team-oriented
Inventory management
Shift checklists
Leadership reports
Process improvement
Store opening and closing procedures
Employee supervision and motivation
Outstanding communication skills
Employee training
Inventory control
Risk management
Process improvements
Program implementation
MS Office proficient
Team leadership
Reliable
Project management
Flexible schedule
Accurate cash handling
Sales professional
Customer service
Store operations oversight
Administrative support
Scheduling master
Operational budgeting
Experience
03/2019 to 05/2019
Franchise ManagerWalt Disney Co. – Kapolei, HI,
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Automated office operations, managed client correspondence and tracked records.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Ran daily reports to assess performance and make proactive adjustments.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
10/2017 to 03/2019
Bilingual Sales RepresentativeUnitedhealth Group – Orlando, FL,
Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
Implemented consultative sales techniques to generate revenues and exceed sales targets.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Answered customers' questions and addressed problems and complaints in person and via phone.
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Collaborated with customers after sales to identify and resolve service, account or technical product issues.
Ensured effective customer communication to maintain customer satisfaction and loyalty.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Cross-sold additional products and services to purchasing customers.
03/2015 to 10/2017
Franchise ManagerWalt Disney Co. – Morrisville, PA,
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Automated office operations, managed client correspondence and tracked records.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Increased overall team efficiency and productivity.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Drove profit increases by leveraging market knowledge and natural leadership talents.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
01/XXX5 to 09/2014
Store ManagerHair Club For Men And Women – Greenwood Village, CO,
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Hired, trained and managed team of 7 associates, including evaluating performance and enforcing disciplinary actions.
Processed shipments and maintained stock shelf organization.
Updated store pricing, signage and merchandising based on current promotions.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Delivered excellent customer service by greeting and assisting each customer.
Interviewed, hired, supervised and trained 10 employees and instituted mentoring program to develop skills, leadership and employee excellence.
Greeted and assisted all customers daily in high-traffic retailer.
Supported management in exceeding customer service and quality standards.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Supported Lead Assistant Manager
In managing daily store functions.
Prioritized sanitation, safety and health standards in work areas.
Enforced adherence to policies, standards and security protocols.
Addressed customer inquiries and resolved complaints.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Mitigated regulatory risks by coordinating audits to ensure protocol compliance.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Oversaw inventory management to minimize waste.
Assumed positions of associate and assistant manager before promotion to store manager.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Oversaw inventory tracking, management and physical inventory counts.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Resolved customer problems by investigating issues, answering questions and building rapport.
Counted cash drawers and made bank deposits.
Education and Training
Expected in 06/XXX5
High School Diploma: Vineland Senior High School - Vineland, NJ GPA:
Expected in 11/2020
Certificate of Completion: HVACR Penco Tech - Blackwood, NJ GPA:
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