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Franchise Development Manager Resume Example

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FRANCHISE DEVELOPMENT MANAGER
Summary

Accomplished professional with experience in challenging roles involving contracts, compliance, training and customer service. A leader with diverse experience, including excellent organizational and multitasking skills, as well as excellent oral and written communication skills. Experience developing strong relationship and partnerships.

Skills
  • Proficiency in MS Excel, MS Outlook, MS Word, PowerPoint, Docusign, Adobe, FRM
  • Strong team interpersonal skills
  • Time Management and organization skills
  • Able to handle stressful situations and
Experience
Franchise Development ManagerApr 2015 to Current
Global Franchise Group LLC － Atlanta, GA
  • Manage the licensing process, amendments, renewals, terminations and transfer of ownerships for operating subsidiaries of Global Franchise Group, LLC, for Great American Cookies, Marble Slab Creamery, PretzelMaker, Hot Dog on a Stick and Round Table Pizza.
  • Manage and evaluate the successor license renewal application process submitted by franchisee to determine if franchise is eligible for renewal. Obtain Store Assessment Report from Construction to determine what type of remodel is necessary.
  • Manage the financial and operational approval process for all transfer of ownership transactions. Obtain required information to proceed with transfer, i.e. purchase and sale agreement, Franchise Disclosure Document (FDD), Lease Agreement, P&L Statement from store being sold, background credit checks, two year tax statements, supporting documentation to support liquidity requirement,.
  • Monitor and manage all licensing and transfer of ownership activity through maintenance of databases and tracking reports in FRM, follow up and process flow for each transaction.
  • Preparation of compliance issues for bi-weekly meeting.
  • Ensure all FTC, legal compliance and brand standards are met and completed in an efficient manner in support of renewals and transfer of ownership.
  • Obtained corporation status, background investigations, financial approval, working closing attorney and/or broker on deadlines, calculating fees due and preparing all transfer agreements.
  • Complete other administrative duties required as part of the licensing process.
Human Resources AssistantJan 2014 to Apr 2015
Department of State Treasurer － Raleigh, NC
  • Assisted with recruiting, background checks and reference checks.
  • Developed and maintained documentation for new hires, training materials and benefits.
  • Updated new employee packages, training materials, benefits and announcements.
  • Conducted employment verifications and investigations.
  • Set up appointments, meetings and conferences for employees.
  • Spearheaded full-cycle HR processes including, advertising jobs, booking interviews, conducting hiring activities and interviews, investigating candidate backgrounds and orienting new employees.
  • Responded to questions and concerns of new hires.
  • Led recruitment functions, including developing job postings, scheduling interviews and overseeing employee onboarding.
Franchise AdministratorSep 2007 to Jul 2013
Arby's Restaurant Group Inc. － Atlanta, GA
  • Managed franchising and licensing processes for Arby's within the designated geographical region. Interact and communicate with franchisees, field and corporate staff, securing relevant information for contract development, regulatory compliance, issue resolution, formulate recommendations and communicate decisions.
  • Monitor all licensing activity through maintenance of databases and tracking reports.
    • Manage the Successor License Renewal and Application process and provide guidance to Franchisees and Franchise Field Operations and Development teams related to new policy changes. Prepare the related contract documents. Monitor the remodel compliance of each location, issue applicable successor license, remodel credit and restaurant notices for Oracle/Cor updates.
    • Manage the licensing function for all Franchisees, transfer of ownership. (Assignment, Re-franchising and Stock Transfers). Manage entire transfer transactions providing all required documents for approval, background checks, financial statements, purchase agreements and applications. Collection of any outstanding fees and/or delinquencies from existing franchisees.
    • Worked closely with Franchisees, using persuasive communication skills and customer relations expertise.
    • Monitor Development Agreements for site package and opening due date requirements. Prepare renegotiated Development Agreements or extensions. Develop site acceptance letters including required license fee, term royalty rate and application of remodel credits. Prepare License Agreements with proper State and/or FTC Addendums prior to Openings, Re-Openings or Relocations.
    • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Education and Training
High School DiplomaJun 1982Bentley High School － Livonia, MI
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Resume Overview

Companies Worked For:

  • Global Franchise Group LLC
  • Department of State Treasurer
  • Arby's Restaurant Group Inc.

School Attended

  • Bentley High School

Job Titles Held:

  • Franchise Development Manager
  • Human Resources Assistant
  • Franchise Administrator

Degrees

  • High School Diploma Jun 1982

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