Accomplished Executive with demonstrated ability to deliver results. Solid experience managing multi-unit, retail, and business operations; talented in teaching and coaching entrepreneurs; proficient in administrative responsibilities, public speaking, workshop and seminar delivery.
Develop and direct strategies for supporting the needs of small to medium size businesses. Educate, coach, mentor, and advise independent business owners toward achieving their desired successes.
At YUM! Brands I was accountable for restaurant quality and brand management for 5000 company and franchise KFC locations in the U.S., including overall customer satisfaction.
Directed and managed 10 Franchise Business Leaders in the field. Overall scope of accountability was for 1250 franchised restaurants and 275 franchise operators. Responsible for translation of company initiatives to franchise operations, franchised unit sales and unit growth, new market development, marketing and training support. In 1998 I was recognized as a National Award Winner for 2 in 1, multi-brand development. In 2000 I was recognized as a CHAMPS Top Performer for restaurant operations.
Accountable for total P&L performance of 50 company operated units. Included responsibility for customer service, internal operations, people development, training, facilities management, new restaurant development, and marketing.
Total P&L accountability for 10 restaurants in Kansas City area. Responsible for staffing, training, and people development as well as customer service and operations excellence. Supported marketing and facility needs.
Supported 30 KFC franchisees in the midwest who owned/operated 80 franchised KFC restaurants. Responsible for contract management, facility upgrades, new restaurant development, operations excellence, and supported franchisee marketing and training efforts.
Managed restaurant operations with focus of customer service, product quality, cleanliness. Responsible for staffing and training all restaurant personnel. In 1971 the market was awarded the honor as a Top 10 performing market in the U.S.
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