Founder President Ceo resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Senior Executive bringing expertise in the Physical Damage appraisal industry. Offering 25 years of leadership in the Insurance industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Skills
Recruitment and hiring
Business Development
Software Development
Project Management
Financial administration
Contract Management
Budgeting
Negotiation
Strategic Planning
Revenue generation
Operations management
Customer Service
Customer retention
Quality Assurance
Work History
Founder/President/CEO, 10/2009 - 11/2019 Cvs Health – Washington, DC,
Founded TTA Appraisal grew and developed company to generate 10 million in sales annually
Managed and developed TTA Appraisal into the Nations Largest Heavy Equipment Appraisal Network
Established and administered annual budget with effective controls to prevent overages, minimize waste and redundancy and support sustainability objectives
Conducted target market research to scope out industry competition and identify advantageous trends
Established, optimized and enforced business policies to maintain consistency and high-quality standards for business operations
Introduced new matrix organizational plan with clear roles and responsibilities to enhance processes while ensuring quality and regulatory compliance
Developed key operational initiatives to drive and maintain substantial business growth
Drove implementation of new market expansion to propel business forward and adapt to market changes
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
Supported and supervised team of 950 independent appraisers ad adjusters
Interviewed, onboarded and mentored 6 sales and marketing professionals and provided training on organizational strategies, Google Adwords and Google Analytics
Furthered brand awareness through Direct Marketing and Trade Shows
Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
Developed innovative sales and marketing strategies to facilitate business expansion
Capitalized on SEO strategies to develop and implement marketing initiatives
Oversaw business-wide changes to modernize procedures and organization
Maintained P&L to ensure optimal fiscal responsibility, resulting in 20% growth anually 6 years straight
Interviewed, supervised and motivated 60 staff members to achieve optimal productivity
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
Developed a proprietary Claims Database Management Software Program (Stack)
Developed a proprietary Hail Estaimting App that streamlined the field appraisal process. Increasing speed and efficiency by 60%
VP of Special Lines, 02/2005 - 10/2009 SCA Appraisal Company – City, STATE,
Supervised daily operations of multi-million dollar Heavy Equipment and Auto Appraisal operation.
Evaluated product development strategy effectiveness and prepared alternative approaches to exceed goals.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Established and tracked quality department goals and objectives.
Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Worked with TPA's, MGA's and Insurance Carriers customers to understand their requirements and provide exceptional productand and service.
Claims Supervisor, 09/2002 - 02/2005 Unitrin Direct – City, STATE,
Drove field and internal operational improvements that resulted in significant savings and improved profit margins.
Managed quality assurance program, including on-site re-inspections, internal audits and customer surveys.
Saved $2.5 Million Anually by and implementing alternitive parts cost-saving initiatives and creating fresh new approaches to long-standing problems.
Worked with Vice President of Claims to resolve salvage disposal problems, improve operations and provide exceptional customer service.
Identified suspicious losses and teamed with SIU for investigative assistance.
Visited customer locations to evaluate damage and provided cost estimates for remediation.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Evaluated performance and progress, and made proactive adjustments.
Evaluated team member work for quality, ethics and compliance with project specifications.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Managed a staff of 30 internal adjusters and 35 field appraisers.
Education
: Business Administration And Management, Expected in 1991 - California Polytechnic State University-Pomona - Pomona, CA, GPA:
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