Founder President Ceo resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Senior Executive bringing expertise in the Physical Damage appraisal industry. Offering 25 years of leadership in the Insurance industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.

  • Recruitment and hiring
  • Business Development
  • Software Development
  • Project Management
  • Financial administration
  • Contract Management
  • Budgeting
  • Negotiation
  • Strategic Planning
  • Revenue generation
  • Operations management
  • Customer Service
  • Customer retention
  • Quality Assurance
Work History
Founder/President/CEO, 10/2009 - 11/2019
Cvs Health Washington, DC,
  • Founded TTA Appraisal grew and developed company to generate 10 million in sales annually
  • Managed and developed TTA Appraisal into the Nations Largest Heavy Equipment Appraisal Network
  • Established and administered annual budget with effective controls to prevent overages, minimize waste and redundancy and support sustainability objectives
  • Conducted target market research to scope out industry competition and identify advantageous trends
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards for business operations
  • Introduced new matrix organizational plan with clear roles and responsibilities to enhance processes while ensuring quality and regulatory compliance
  • Developed key operational initiatives to drive and maintain substantial business growth
  • Drove implementation of new market expansion to propel business forward and adapt to market changes
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
  • Supported and supervised team of 950 independent appraisers ad adjusters
  • Interviewed, onboarded and mentored 6 sales and marketing professionals and provided training on organizational strategies, Google Adwords and Google Analytics
  • Furthered brand awareness through Direct Marketing and Trade Shows
  • Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
  • Developed innovative sales and marketing strategies to facilitate business expansion
  • Capitalized on SEO strategies to develop and implement marketing initiatives
  • Oversaw business-wide changes to modernize procedures and organization
  • Maintained P&L to ensure optimal fiscal responsibility, resulting in 20% growth anually 6 years straight
  • Interviewed, supervised and motivated 60 staff members to achieve optimal productivity
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Developed a proprietary Claims Database Management Software Program (Stack)
  • Developed a proprietary Hail Estaimting App that streamlined the field appraisal process. Increasing speed and efficiency by 60%
VP of Special Lines, 02/2005 - 10/2009
SCA Appraisal Company City, STATE,
  • Supervised daily operations of multi-million dollar Heavy Equipment and Auto Appraisal operation.
  • Evaluated product development strategy effectiveness and prepared alternative approaches to exceed goals.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Established and tracked quality department goals and objectives.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Worked with TPA's, MGA's and Insurance Carriers customers to understand their requirements and provide exceptional productand and service.
Claims Supervisor, 09/2002 - 02/2005
Unitrin Direct City, STATE,
  • Drove field and internal operational improvements that resulted in significant savings and improved profit margins.
  • Managed quality assurance program, including on-site re-inspections, internal audits and customer surveys.
  • Saved $2.5 Million Anually by and implementing alternitive parts cost-saving initiatives and creating fresh new approaches to long-standing problems.
  • Worked with Vice President of Claims to resolve salvage disposal problems, improve operations and provide exceptional customer service.
  • Identified suspicious losses and teamed with SIU for investigative assistance.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Evaluated performance and progress, and made proactive adjustments.
  • Evaluated team member work for quality, ethics and compliance with project specifications.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Managed a staff of 30 internal adjusters and 35 field appraisers.
: Business Administration And Management, Expected in 1991
California Polytechnic State University-Pomona - Pomona, CA,

Texas All Lines Adjuster

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Resume Overview

School Attended

  • California Polytechnic State University-Pomona

Job Titles Held:

  • Founder/President/CEO
  • VP of Special Lines
  • Claims Supervisor


  • Some College (No Degree)

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