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Founder/ Cheif Executive Officer Resume Example

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FOUNDER/ CHEIF EXECUTIVE OFFICER
Summary

Results-oriented Professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights
  • Operations management
  • Staff development
  • Inventory control
  • Staff training
  • Skilled negotiator
  • Sound judgment
  • Meticulous attention to detail
  • Persuasive
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Deadline-oriented
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Client relations specialist
  • Conflict resolution techniques
  • Marketing savvy
Accomplishments

Played an instrumental role in increasing customer satisfaction ratings index from 45% to 98% within 1 year as Customer Service Manager.

Experience
Founder/ Cheif Executive Officer
August 2011 to Current Soul Surchers, Inc. － Falls Church, VA
  • Founded a non-profit organization for struggling middle class families effected by the economy.
  • Our mission is to provide innovative youth programs that encourages the spiritual, physical and emotional development of the youth participating in our program.
  • Build and maintain partnerships with local law enforcement, business', and faith leaders.
  • Payroll
  • filling program vacancies
  • Expanded client service offerings by securing grants and effectively networking.
  • Represented the agency to government, funding and field sources at meetings and conferences.
  • Led presentations aimed at developing comprehensive programs to meet community crime prevention needs.
  • Educated residents and families about available services and resources.
Customer Service Manager
July 2004 to September 2011 Republic Services Of Northern Virginia － Fairfax, VA
  • Oversee day-to-day operations of department and productivity of areas largest waste company. 250 thousand Customers, Residential/Commercial/Roll Off
  • Effectively manage customer service area by establishing and maintaining service standards and goals.
  • Effectively address and resolve escalated customer service issues.
  • Interface with HRS to identify and fill staffing needs.
  • Develop, organize, track and report daily staff performance levels.
  • Analyze training needs and implement training initiatives that target enhancing sen/ice standards.
  • Assist in the control of annual operating budget.
  • Prepare, post, and distribute computer generated reports as required by Regional management.
  • Ensure required records, reports, and documents are accurate and posted timely as established by policy.
  • Review and approve departmental requisitions, purchase orders, and invoices.
  • Paiticipate in and lead special events and projects
  • Conduct safety observations in accordance with company policy.
  • Comply with all company operating policies, procedures, executed Plans, and Programs.
  • Plan, direct, coordinate, and evaluate the activities and performance of Customer Service Supervisors and team leaders.
Project Manager
January 2002 to July 2004 Circle Of Friends For American Veterans － Falls Church, VA
  • Directed public relations, media relations and crisis communications campaigns.
  • Devised short and long-range action plans to address a wide variety of municipal needs.
  • Wrote and revised memos, budgetary documents and press releases.Secured funding for emergency, housing rehabilitation and transportation services in the community for veterans.
  • Entered revenue and expense transactions and prepared expense reports.
  • Evaluated cost reduction and program improvement needs by analyzing financial data.
  • Established effective working relationships with clients, government officials and media representatives.
  • Devised optimal communications strategies to reach target audiences.
  • Managed internal communications, including production and management of print and electronic newsletters.
  • Created content for the organization's annual report.
  • Traveled to transitional facilities throughout the country to determine site needs
Project Specialists
June 2000 to September 2002 WRB Communication － Fairfax, VA
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Participated in unit based Quality Assurance Program.
  • Verified that information in the computer system was up-to-date and accurate.
  • Compiled statistical information for special reports.
Customer Service Manager
March 1998 to June 2002 Great Eastern Resorts Corporation － Falls Church, VA
  • Managed a call center of 30 Customer Service Specialists promoting time share packages.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Led the selection and implementation of a new phone system.
  • Trained staff on how to improve customer interactions.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
Education
Select One : Business Management/ Communications George Mason University － Fluvanna, VA, United States

Continuing education in Business Management

Coursework in Business and Communications
Business Management/Communications University Of Pacific － Stockton, CA, united States
Select One : 1995 Fork Union Military Academy － Fluvanna, VA, United States
High School Diploma : 1994 Robinson Secondary － Fluvanna, VA, United States


Computer Skills

Microsoft Office (i,e., Word, Excel,

ACCESS, and Power Point) applications.

Working knowledge of PC based General Ledger and fixed asset systems.

AS400

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Resume Overview

Companies Worked For:

  • Soul Surchers, Inc.
  • Republic Services Of Northern Virginia
  • Circle Of Friends For American Veterans
  • WRB Communication
  • Great Eastern Resorts Corporation

School Attended

  • George Mason University
  • University Of Pacific
  • Fork Union Military Academy
  • Robinson Secondary

Job Titles Held:

  • Founder/ Cheif Executive Officer
  • Customer Service Manager
  • Project Manager
  • Project Specialists

Degrees

  • Select One : Business Management/ Communications
    Business Management/Communications
    Select One : 1995
    High School Diploma : 1994

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