Founder/ Cheif Executive Officer Resume Example
Love this resume?Build Your Own Now
FOUNDER/ CHEIF EXECUTIVE OFFICER
Summary
Results-oriented Professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
|
|
Accomplishments
Played an instrumental role in increasing customer satisfaction ratings index from 45% to 98% within 1 year as Customer Service Manager.
Experience
Founder/ Cheif Executive Officer
August 2011 to CurrentCanndescent － San Jose , CA
August 2011 to CurrentCanndescent － San Jose , CA
- Founded a non-profit organization for struggling middle class families effected by the economy.
- Our mission is to provide innovative youth programs that encourages the spiritual, physical and emotional development of the youth participating in our program.
- Build and maintain partnerships with local law enforcement, business', and faith leaders.
- Payroll
- filling program vacancies
- Expanded client service offerings by securing grants and effectively networking.
- Represented the agency to government, funding and field sources at meetings and conferences.
- Led presentations aimed at developing comprehensive programs to meet community crime prevention needs.
- Educated residents and families about available services and resources.
Customer Service Manager
July 2004 to September 2011Wsp － Washington , DC
July 2004 to September 2011Wsp － Washington , DC
- Oversee day-to-day operations of department and productivity of areas largest waste company. 250 thousand Customers, Residential/Commercial/Roll Off
- Effectively manage customer service area by establishing and maintaining service standards and goals.
- Effectively address and resolve escalated customer service issues.
- Interface with HRS to identify and fill staffing needs.
- Develop, organize, track and report daily staff performance levels.
- Analyze training needs and implement training initiatives that target enhancing sen/ice standards.
- Assist in the control of annual operating budget.
- Prepare, post, and distribute computer generated reports as required by Regional management.
- Ensure required records, reports, and documents are accurate and posted timely as established by policy.
- Review and approve departmental requisitions, purchase orders, and invoices.
- Paiticipate in and lead special events and projects
- Conduct safety observations in accordance with company policy.
- Comply with all company operating policies, procedures, executed Plans, and Programs.
- Plan, direct, coordinate, and evaluate the activities and performance of Customer Service Supervisors and team leaders.
Project Manager
January 2002 to July 2004Graybar Electric Company, Inc. － Roanoke , VA
January 2002 to July 2004Graybar Electric Company, Inc. － Roanoke , VA
- Directed public relations, media relations and crisis communications campaigns.
- Devised short and long-range action plans to address a wide variety of municipal needs.
- Wrote and revised memos, budgetary documents and press releases.Secured funding for emergency, housing rehabilitation and transportation services in the community for veterans.
- Entered revenue and expense transactions and prepared expense reports.
- Evaluated cost reduction and program improvement needs by analyzing financial data.
- Established effective working relationships with clients, government officials and media representatives.
- Devised optimal communications strategies to reach target audiences.
- Managed internal communications, including production and management of print and electronic newsletters.
- Created content for the organization's annual report.
- Traveled to transitional facilities throughout the country to determine site needs
Project Specialists
June 2000 to September 2002Canndescent － Desert Hot Springs , CA
June 2000 to September 2002Canndescent － Desert Hot Springs , CA
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Developed effective relationships with all call center departments through clear communication.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Participated in unit based Quality Assurance Program.
- Verified that information in the computer system was up-to-date and accurate.
- Compiled statistical information for special reports.
Customer Service Manager
March 1998 to June 2002Great Eastern Resorts Corporation － City , STATE
March 1998 to June 2002Great Eastern Resorts Corporation － City , STATE
- Managed a call center of 30 Customer Service Specialists promoting time share packages.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Led the selection and implementation of a new phone system.
- Trained staff on how to improve customer interactions.
- Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
- Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
Education
Select One : Business Management/ CommunicationsGeorge Mason University － City, State, United States
Continuing education in Business Management
Coursework in Business and Communications
Business Management/CommunicationsUniversity Of Pacific － City, State, united States
Select One : 1995Fork Union Military Academy － City, State, United States
High School Diploma : 1994Robinson Secondary － City, State, United States
Computer Skills
Microsoft Office (i,e., Word, Excel,
ACCESS, and Power Point) applications.
Working knowledge of PC based General Ledger and fixed asset systems.
AS400
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Typos
Resume Overview
School Attended
- George Mason University
- University Of Pacific
- Fork Union Military Academy
- Robinson Secondary
Job Titles Held:
- Founder/ Cheif Executive Officer
- Customer Service Manager
- Project Manager
- Project Specialists
Degrees
- Select One : Business Management/ Communications
Business Management/Communications
Select One : 1995
High School Diploma : 1994
Similar Resumes
