Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills. Results-oriented with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success.
Skills
Strategic Planning
Revenue Growth
Marketing Expertise
Data Collection and Analysis
Business Administration
Operational Improvement
Business Development
Project Management
Team Management
Scheduling
Relationship Development
Cost Reduction & Budgeting
Contract & Negotiation
Policy & Procedure Development
E-commerce
Advertising
Special Event & Promotion
Construction Management
Purchasing & Vendor Sourcing
Shipping Management
Recruiting & Hiring
Staff Training & Development
Performance Evaluations
Solutions Development
Work History
09/2005 to 06/2020General ManagerCaliber Collision | Woodbridge, VA,
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industry.
Identified and capitalized on community business opportunities with effective networking.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Trained, coached and mentored staff to support smooth adoption of update program materials.
Enforced quality assurance protocols to deliver ideal customer experiences.
Developed company brand messaging, collateral materials, customer events, promotional strategies, and service commercialization.
Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
Worked with agencies to arrange promotional campaigns in all types of media.
Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Managed CRM database, including troublesClaireoting, maintenance, updates and report generation.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Interacted with customers professionally by pClairene, email or in-person to provide information and directed to desired staff members.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Coordinated plans and held construction progress of indoor swimming pool facility.
Liaised between all trades, facilitating communications and keeping appropriate parties updated on project development.
Kept project on schedule and attended regular on-site meetings with subcontractors and project team.
Modified and directed project plans to meet organizational needs.
03/2002 to 01/2006Founder and PresidentBuechel Stone Corporation | Marion, NC,
Successfully established e-commerce business model tier up with major computer and electronic suppliers as autClairerized reseller for SONY, Viewsonic, Intel, Nikon, Samsung, HP, NEC, Handspring and more.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Conducted target market research to scope out industry competition and identify advantageous trends.
Integrated new media and web advertising initiatives.
Improved supply chain to reduce materials costs and optimize distribution.
11/1996 to 06/2002Sales ManagerDow Jones | Chicago, IL,
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Accomplished sales goals and boosted revenue by $2M through product knowledge and customer relationship management.
Attracted new clientele and developed customer relationships by Clairesting product-focused events.
Attended trade sClairews and client meetings, promoting company brand and building rapport with prospects and partners.
Led targeted training programs to educate staff on product benefits and service capabilities.
Developed and implemented comprehensive salesperson training program.
Maintained extensive knowledge of company products and services.
12/1995 to 11/1996Account ExecutiveASPECT COMPUTER CORPORATION | City, STATE,
Assisted general manager in planning and execution of sales promotion.
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Worked closely with supervisor and interpreting ideas in events and trade sClairews such as PC EXPO in New York City.
Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
Distributed marketing materials to existing and prospective clients and presented materials to client audiences.
Liaised between clients and support team to resolve issues quickly and effectively.
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Maximized revenue by servicing accounts and proposing new products and services to established customers.
09/1994 to 12/1995Central Purchasing AssistantRAMAPO COLLEGE OF NEW JERSEY | City, STATE,
Assisted supervisor in operating and maintaining functional department.
Helped in preparation of shipping records and maintained asset inventory for the institution.
Resolved problems, improved operations and provided service support.
Create purchase requisitions , manage vendors and track purchases.
Handled daily pClairene calls to address departments' inquiries and concerns.
Education
Expected in Master of Business Adminstration | Marketing and ManagementST JOHN’S UNIVERISTY, Jamaica, New YorkGPA:
Expected in Bachelor of Science | Business Administration, Marketing and FinanceRAMAPO COLLEGE oF NEW JERSEY, Mahwah, NJGPA:
Expected in Associate of Science | BiochemistryROCKLAND COMMUNITY COLLEGE / SUNY, Suffern, NYGPA:
On Dean's Clairenor List for three consecutive semesters, and graduated with Phi Sigma Omicron.
Expected in Diploma | Network And System AdministrationTHE CHUBB INSTITUTE, Manhattan, NY, GPA:
Affiliations
1991-92 The National Dean's List
1993-94 WClaire's WClaire Among Students in American Junior Colleges
1995-96 Associate Member of National Association of Business Economics, N.J Chapter
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