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founder and general manager resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Results-driven Manager with over 15 years of experience in logistics, supply chain and intermodal transportation. Enthusiastic leader eager to contribute to team success by providing motivation and strength in high-stress environments. Dedicated to delivJessicag positive customer experiences to promote loyalty and repeat business.

Skills
  • Focus and Follow-Through
  • Adaptive to Change
  • Operational Efficiency and Safety
  • Client Account Management
  • Maximizing Profitability
  • Motivational Leadership
  • Business Forecasting
  • Process Development and Streamlining
  • Inventory Tracking and Management
  • POS Terminal Operations
  • Microsoft Office
Education
University of Colorado Denver Denver, Colorado, Expected in Bachelor of Science : Finance - GPA :
Certifications

Incoterms - World Trade Center 2007

Work History
Compass Group Usa Inc - Founder and General Manager
Chicago, IL, 11/2018 - Current
  • Established Operations, strategic vision and long-range planning and budgeting for 10 short-term ski rental properties
  • Manage booking calendar and all guest interactions
  • Manage cleaning staff and maintenance personnel
  • 230 + 5-star guest reviews
Cushman & Wakefield - Regional Customer Service Manager
Wichita, KS, 05/2010 - 06/2014
  • Provided leadership to 22 Customer Service Representatives, achieving 95% retention rate
  • Resolved high level service recoveries, prioritizing customer satisfaction while protecting company assets, streamlined processes to prevent reoccurrences
  • Fostered and maintained strong relationships with Port Operations, Sales, Documentation, Accounting and high-level management
Stantec Inc. - Export Logistics Manager
Tucson, AZ, 09/2009 - 05/2010
  • Forecasted and oversaw all inbound rail and customer warehouse export cargo into port terminals to maximize vessel allocations
  • Managed 8 Union Vessel Coordinators - ensured staff was trained and accountable for projection accuracy, late gate orchestration, export/import push-pull, roll processing, regulatory compliance and communication to customer service, and sales for service discrepancies
  • Teamed daily with Water Port Operations, Equipment and Transportation to maximize efficiencies
  • Worked with finance to identify and bill import + export rail storage and terminal demurrage
American President Lines (Now CMA CGM) - Transportation Operations Manager
City, STATE, 04/2007 - 09/2009
  • Created and maintained a 3MIL cost savings KPI for negotiating a chassis flip with Union Pacific eliminating double trucker dray charges
  • Managed the flow of all inbound cargo from three terminals to customer warehouse
  • Created and implemented contractual agreements with third party vendors
  • Supervised daily activities of four Transportation clerks, including driver dispatch reports, hazardous cargo paperwork compliance, reconciliation of rail depot reservations and container yard drays for missed rail connections
American President Lines (Now CMA CGM) - Project Manager
City, STATE, 04/2004 - 04/2007
  • Collaborated closely with senior leaders to migrate seven teams from Denver to Costa Rica, working within strict timeframes and budget constraints, achieving 800K labor cost savings per year.
  • Developed incoming Customer Service Representatives, Supervisors and Lead Manager to acquire logistics expertise and supported individual growth
  • Documented and maintained workflow and KPIs
Skills
  • Focus and Follow-Through
  • Adaptive to Change
  • Operational Efficiency and Safety
  • Client Account Management
  • Maximizing Profitability
  • Motivational Leadership
  • Business Forecasting
  • Process Development and Streamlining
  • Inventory Tracking and Management
  • POS Terminal Operations
  • Microsoft Office
Work History
Winter Park Accommodations, LLC - Founder and General Manager
Denver, CO 11/2018 - Current
  • Established Operations, strategic vision and long-range planning and budgeting for 10 short-term ski rental properties
  • Manage booking calendar and all guest interactions
  • Manage cleaning staff and maintenance personnel
  • 230 + 5-star guest reviews
American President Lines (Now CMA CGM) - Regional Customer Service Manager
Denver, Colorado 05/2010 - 06/2014
  • Provided leadership to 22 Customer Service Representatives, achieving 95% retention rate
  • Resolved high level service recoveries, prioritizing customer satisfaction while protecting company assets, streamlined processes to prevent reoccurrences
  • Fostered and maintained strong relationships with Port Operations, Sales, Documentation, Accounting and high-level management
American President Lines (Now CMA CGM) - Export Logistics Manager
Long Beach, California 09/2009 - 05/2010
  • Forecasted and oversaw all inbound rail and customer warehouse export cargo into port terminals to maximize vessel allocations
  • Managed 8 Union Vessel Coordinators - ensured staff was trained and accountable for projection accuracy, late gate orchestration, export/import push-pull, roll processing, regulatory compliance and communication to customer service, and sales for service discrepancies
  • Teamed daily with Water Port Operations, Equipment and Transportation to maximize efficiencies
  • Worked with finance to identify and bill import + export rail storage and terminal demurrage
American President Lines (Now CMA CGM) - Transportation Operations Manager
Long Beach, California 04/2007 - 09/2009
  • Created and maintained a 3MIL cost savings KPI for negotiating a chassis flip with Union Pacific eliminating double trucker dray charges
  • Managed the flow of all inbound cargo from three terminals to customer warehouse
  • Created and implemented contractual agreements with third party vendors
  • Supervised daily activities of four Transportation clerks, including driver dispatch reports, hazardous cargo paperwork compliance, reconciliation of rail depot reservations and container yard drays for missed rail connections
American President Lines (Now CMA CGM) - Project Manager
Heredia, Costa Rica 04/2004 - 04/2007
  • Collaborated closely with senior leaders to migrate seven teams from Denver to Costa Rica, working within strict timeframes and budget constraints, achieving 800K labor cost savings per year.
  • Developed incoming Customer Service Representatives, Supervisors and Lead Manager to acquire logistics expertise and supported individual growth
  • Documented and maintained workflow and KPIs

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Resume Overview

School Attended

  • University of Colorado Denver

Job Titles Held:

  • Founder and General Manager
  • Regional Customer Service Manager
  • Export Logistics Manager
  • Transportation Operations Manager
  • Project Manager

Degrees

  • Bachelor of Science

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