LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Talented business professional, proficient at collaborating with multiple stakeholders to determine audience interest and develop strategic go-to-market communication plans that align with the company's business priorities and initiatives. More than 5 years experience in sales, marketing, account management, contract administration, contract negotiations, and customer service and support industries. Creative and innovative team player with strong interpersonal skills. Knowledgeable about e-commerce, social media and creative digital design.
Skills
  • Excellent written and verbal communicator
  • Self Directed
  • Enthusiastic team player
  • Strong Problem solving
  • Innovative and decisive
  • White paper development
  • Presentations
  • Competitive analysis
  •  Cross-functional team leadership
  • Final Cut, Adobe, photography
  • Proficient in Microsoft Office Suite, SAP, Covisint, Globus, Lotus Notes, WIPS, MCPV, Mac, and Windows.
  • Account management
  • Customer service-oriented
  • Direct professional campaigns
  • Public relations experience
  • Sales promotions
Education and Training
Wayne State University Detroit, MI Expected in 12/2016 Master of Arts : Political Science, Peace and Security Studies - GPA :
Oakland University Rochester, MI Expected in 05/2009 Bachelor of Arts : International Relations - GPA :
Certifications
Spoken Written Read English Advanced Advanced Advanced Albanian Advanced Advanced Advanced Albanian-Gheg Advanced Advanced Advanced Serbo-Croatian Intermediate Novice Novice German Intermediate Intermediate Intermediate
Accomplishments
  • Market Research
      •  Defined industry segments and identified opportunities in domestic and international markets while at the US Embassy in Albania
  • Competitive Analysis
    • Performed competitive analysis to make recommendations for future energy industry growth in Tirana Albania.
  • Customer Service
      • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
      • Ranked as a top performer for achieving sales quotas for Evergreen Grease recycling.
      • Improved customer retention by developing processes to increase customer satisfaction.
      • Transitioned the sales program into a specialized Income, Mortgage, and Asset Protection.
      • Promoted to Director of Asset Protection
      • Placed up to 100 new lead calls per day.
      • Expanded business by partnering with Mortgage and Real Estate companies to increase sales and customer retention.
  • Business Development
    •  Managed inventory needs for Ford Motor plant locations across North America.
    • Expanded business by partnering with Mortgage and Real Estate companies to increase sales and customer retention.
  •  


Experience
Altice Usa Inc. - Foreign Aid Coordinator
Tinton Falls, NJ, 09/2016 - Current
  • Facilitated meetings between the Mayor's Office and the U.S.Embassy in Podgorica, Montenegro.
  • Formed relationship between the Mayor's Office and new leadership in Tuzi Montenegro to reestablish ties for the 10th anniversary of the Tuzi-Rochester Hills "Sister-City" Initiative.
  • Organized the transfer of Medical Foreign Aid from Crittenton Hospital in Rochester Hills to the Main Clinic in Tuzi in cooperation with the U.S. Embassy.
  • Represented American delegation to Montenegro with the Mayor of Rochester Hills, Michigan and Senator Gary Peters.
Cornershop - Director of Asset Protection
Austin, TX, 09/2016 - Current
  • Specialized in Income, Mortgage, and Asset Protection.
  • Establish protection plans for existing members.
  • Offer benefit packages and products to current and new customer members.
  • Facilitate Business Development with future partners through contracts and collaboration.
  • Call on customers each week to inquire about continuing insurance needs and policy renewals.
  • Prepared necessary paperwork to process insurance sales and renewals.
  • Compiled coverage and rating information in an accessible format.
Adobe Systems Incorporated - Graduate Intern - Political Analyst
Amsterdam, NY, 02/2016 - 05/2016
  • Worked on initiatives for countering violent extremism (CVE).
  • The Government of Albania (GOA) was implementing a CVE strategy with the assistance of Embassy Tirana.
  • Completed a tour with the U.S.
  • Department of Energy (DoE) ensuring that investments in radiological/nuclear security were being maintained for securing dangers materials.
  • Collaborated with ICITAP (U.S.Department of Justice) to organize table top exercise with DoE, Albanian law enforcement and first response units for potential risk simulation.
  • Represented the U.S. Embassy at ALB-AID conference at Tirana International Hotel on study findings of "Victims of mines and munitions in Albania" presentation.
  • Involved in project with the Office of Weapons Removal and Abatement (U.S.State Department)
  •  Organized with the Defense Attache, DAO, and members of the Albanian Ministry of Defense (MoD) and Ministry of Interior (MoI).
  • Facilitated discussions on possible investments in hospital care for munitions victims 
  • Initiated dialogue for depot refurbishment/upgrades and weapons stockpile security.
  • Engaged in the Benjamin Franklin Fellowship with the Public Affairs office (PAO) at the Embassy to select the best applications for students to study abroad.
  • Collaborated with the Pol Econ section on economic concessions and corruption issues in the country interacting with the local staff.
  • Worked with various sections/departments of the U.S. Embassy (EXBS, ICITAP, and PAO) to achieve departments goals.
Adobe Systems Incorporated - Campaign Coordinator
Milan, TN, 2015 - 10/2015
  • Coordinated and organized events for donors and supporters.
  • Specialized in integration of Ethnic communities with city politics
  • Developed relationships with religious leaders in the community through events and good initiatives.
  • Managed database of questions/concerns from resident constituents
  • Coordinated efforts to provide quick and efficient solutions to constituent concerns.
  • Facilitated logistics of future projects and events through inquiry of and use of maps of zones for development.
  • Provided support for the Mayor and campaign team in managing campaign events.
Ford Motor Company - Capacity Analyst
City, STATE, 08/2013 - 09/2014
  • Managed Programs and performed analysis for 6R140 and 5R110 Sharonville Ohio transmission studies.
  • Involved in approval, implementation and capacity management working with STA, Capacity Planning, Commodity Buying, MBO, and Finance departments.
  • Researched competitors and sourced new vendors.
  • Organized inventory for multiple locations.
  • Conducted studies and risk assessment of supply base readiness to support capacity uplifts.
  • Managed issuance of Tool Orders and Purchase orders contained in funding
  • Scheduled and monitored Job 1 to Job last dates to supply base.
  • Worked closely with supply base to plan purchases.
Evergreen Grease Recycling - Sales and Logistics Specialist
City, STATE, 07/2012 - 07/2013
  • Managed team of sales personal in tri-state (Michigan, Ohio, and Indiana) coverage area.
  • Oversaw and led the most successful sales group in company history breaking sales records.
  • Coordinated and established payment processes for several accounts in tri-state district.
  • Organized and led high-level meetings with client management to acquire new locations and accounts.
  • Developed process to increase customer satisfaction.
Daimler Purchasing (MBFS). - Purchasing Analyst
City, STATE, 10/2011 - 06/2012
  • Migrated work orders from old legacy system to SAP Supply Chain system.
  • Worked in various departmental functions - Purchasing, Logistics, Quality Control, and Accounting.
  • Completed and confirmed purchase orders from eDocs and processed them in SAP.
  • Confirmed orders with suppliers and tracked shipments.
  • Performed invoicing functions, authorized payments, confirmed goods receipts.
  • Created and submitted invoice packages to accounting.
  • Confirmed and negotiated pricing with suppliers.
  • Created release authorizations for scheduling agreements.
DTE Energy - Purchasing Analyst
City, STATE, 05/2008 - 08/2009
  • Intern - Purchasing Analyst (2008)
    • Received in SAP
    • Migrated purchase orders from legacy to SAP systems
    • Created and Released purchase orders in SAP
    • Confirmed orders with suppliers and plant locations.
  • Intern - Customer Service Analyst (2009)
    • Worked on Customer Satisfaction initiatives
    • Prepared and delivered digital documentation for improving customer satisfaction
    • Worked with Marketing and Advertising to develop campaign for encouraging customers to sign up for DTE Products (i.e. eBill, Auto Pay, etc.)
    • Worked in dispatch during major storm  to restore power to customers.
Interests
Founded with colleges the American Political Enlightenment student organization at Oakland University, organized event and met with guest speaker former Secretary of State Madeleine Albright. Took part in organization of fundraisers and town halls for several local, state, and federal level politicians including: *General Wesley Clark - St. Paul's Church - Rochester Hills MI *Michigan State Rep. Brian Palmer - Shkreli Residence - Romeo MI *Congressmen Gary Peters - St. Paul's Church - Rochester Hills MI *Congressmen Gary Peters- Dedvukaj Residence - Bloomfield MI *On the organization panel for two Presidential visits from the Republic of Albania, featuring former Presidents Alfred Moisiu, Bamir Topi, and current President Bujar Nishani. *Completed several Masters level courses in Public Administration at Oakland University. Job Related Training: *Obtained secret security clearance from Diplomatic Security for work at the U.S. Department of State. *Completed Medical Module at U.S. Embassy Tirana for first response during crisis.
Languages
fluent in English, Certified fluent in Albanian through Oakland University, limited knowledge in German and Serbo
Skills
accounting, Adobe, advertising, Business Development, Capacity Planning, interpersonal communication, oral, client management, contracts, Credit, customer satisfaction, DAO, database, fluent in English, English, Final Cut, Finance, German, Government, investments, Invoicing, law enforcement, leadership, logistics, Lotus Notes, Mac, managing, marketing, materials, meetings, Microsoft Office Suite, Office, Windows, migration, MoD, Weapons, Organizing, photography, pricing, Program management, protocols, Purchasing, quality, quick, Read, risk assessment, sales, SAP, scheduling, simulation, strategy, Supervisor, supply chain, team player, transmission, upgrades, Written
Additional Information
  • Activities and Association: *Founded with colleges the American Political Enlightenment student organization at Oakland University, organized event and met with guest speaker former Secretary of State Madeleine Albright. Took part in organization of fundraisers and town halls for several local, state, and federal level politicians including: *General Wesley Clark - St. Paul's Church - Rochester Hills MI *Michigan State Rep. Brian Palmer - Shkreli Residence - Romeo MI *Congressmen Gary Peters - St. Paul's Church - Rochester Hills MI *Congressmen Gary Peters- Dedvukaj Residence - Bloomfield MI *On the organization panel for two Presidential visits from the Republic of Albania, featuring former Presidents Alfred Moisiu, Bamir Topi, and current President Bujar Nishani. *Completed several Masters level courses in Public Administration at Oakland University. Job Related Training: *Obtained secret security clearance from Diplomatic Security for work at the U.S. Department of State. *Completed Medical Module at U.S. Embassy Tirana for first response during crisis.
  • HONORS AND AWARDS (May 2016) Certificate of Participation in ORS Tabletop Workshop at Institute of Applied Nuclear Physics in Tirana, Albania. Issued by U.S. Department of Energy (DoE), Office of Radiological Security (ORS), Security Training and Risk Analysis Team (S.T.R.A.T.) (June 2014) Elected President of commission for the formation of an Albanian language and culture curriculum in Michigan. (April 2008) Certified fluent in the Albanian language through oral and written proficiency test administered by Frano Ivezaj, Ed.D, and Adjunct Professor Wayne State University. Credit authorized by Prof. Christopher B. Clason, Chair Department of Modern Languages and Literature at Oakland University. (June 2004) Accepted as Member of the International Thespian Society for work and dedication in Theatre and Performing Arts. ACTIVITIES AND ASSOCIATION * American Political Enlightenment student organization at Oakland University, organized event and met with guest speaker former Secretary of State Madeleine Albright. Took part in organization of fundraisers and town halls for several local, state, and federal level politicians including: * General Wesley Clark - St. Paul's Church - Rochester Hills MI * Michigan State Rep. Brian Palmer - Shkreli Residence - Romeo MI * Congressmen Gary Peters - St. Paul's Church - Rochester Hills MI * Congressmen Gary Peters- Dedvukaj Residence - Bloomfield MI *On the organization panel for two Presidential visits from the Republic of Albania, featuring former Presidents Alfred Moisiu, Bamir Topi, and current President Bujar Nishani. *Completed several Masters level courses in Public Administration at Oakland University. *Took part in the Albanian fellowship program at the University of Michigan that hosted Albania's President. 6

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Resume Overview

School Attended

  • Wayne State University
  • Oakland University

Job Titles Held:

  • Foreign Aid Coordinator
  • Director of Asset Protection
  • Graduate Intern - Political Analyst
  • Campaign Coordinator
  • Capacity Analyst
  • Sales and Logistics Specialist
  • Purchasing Analyst
  • Purchasing Analyst

Degrees

  • Master of Arts
  • Bachelor of Arts

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