Talented business professional, proficient at collaborating with multiple stakeholders to determine audience interest and develop strategic go-to-market communication plans that align with the company's business priorities and initiatives. More thanĀ 5 years experience inĀ sales, marketing, account management, contract administration, contract negotiations, and customer service and support industries. Creative and innovative team player with strong interpersonal skills. Knowledgeable about e-commerce, social media and creative digital design.
Skills
Excellent written and verbal communicator
Self Directed
Enthusiastic team player
Strong Problem solving
Innovative and decisive
White paper development
Presentations
Competitive analysis
Ā Cross-functional team leadership
Final Cut, Adobe, photography
Proficient in Microsoft Office Suite, SAP, Covisint, Globus, Lotus Notes, WIPS, MCPV, Mac, and Windows.
Account management
Customer service-oriented
Direct professional campaigns
Public relations experience
āSales promotions
Education and Training
Wayne State UniversityDetroit, MIExpected in 12/2016 ā āMaster of Arts:Political Science, Peace and Security Studies - GPA:
Oakland UniversityRochester, MIExpected in 05/2009 ā āBachelor of Arts:International Relations - GPA:
Certifications
Spoken
Written
Read
English
Advanced
Advanced
Advanced
Albanian
Advanced
Advanced
Advanced
Albanian-Gheg
Advanced
Advanced
Advanced
Serbo-Croatian
Intermediate
Novice
Novice
German
Intermediate
Intermediate
Intermediate
Accomplishments
Market Research
Ā Defined industry segments and identified opportunities in domestic and international markets while at the US Embassy in Albania
Competitive Analysis
Performed competitive analysis to make recommendations for future energy industry growth in Tirana Albania.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Ranked as a top performerĀ forĀ achievingĀ sales quotas for Evergreen Grease recycling.
Improved customer retention by developing processes to increase customer satisfaction.
Transitioned the sales program into a specialized Income, Mortgage, and Asset Protection.
Promoted to Director of Asset Protection
Placed up toĀ 100Ā new lead calls per day.
Expanded business by partnering with Mortgage and Real Estate companies to increase sales and customer retention.
Business Development
Ā Managed inventory needs for Ford Motor plant locations across North America.
Expanded business by partnering with Mortgage and Real Estate companies to increase sales and customer retention.
Ā
Experience
Altice Usa Inc. - Foreign Aid Coordinator Tinton Falls, NJ, 09/2016 - Current
Facilitated meetings between the Mayor's Office and the U.S.Embassy in Podgorica, Montenegro.
FormedĀ relationship between the Mayor's Office and new leadership in Tuzi Montenegro to reestablish ties for the 10th anniversary of the Tuzi-Rochester Hills "Sister-City" Initiative.
Organized the transfer of Medical Foreign Aid from Crittenton Hospital in Rochester Hills to the Main Clinic in Tuzi in cooperation with the U.S. Embassy.
Represented American delegation to Montenegro with the Mayor of Rochester Hills, Michigan and Senator Gary Peters.
Cornershop - Director of Asset Protection Austin, TX, 09/2016 - Current
Specialized in Income, Mortgage, and Asset Protection.
Establish protection plans forĀ existing members.
Offer benefit packages and products to current and new customer members.
Facilitate Business Development with future partners through contracts and collaboration.
CallĀ on customers each week to inquire about continuing insurance needs and policy renewals.
Prepared necessary paperwork to process insurance sales and renewals.
Compiled coverage and rating information in an accessible format.
Adobe Systems Incorporated - Graduate Intern - Political Analyst Amsterdam, NY, 02/2016 - 05/2016
Worked on initiatives for countering violent extremism (CVE).
The Government of Albania (GOA) was implementing a CVE strategy with the assistance of Embassy Tirana.
Completed a tour with the U.S.
Department of Energy (DoE) ensuring that investments in radiological/nuclear security were being maintained for securing dangers materials.
Collaborated withĀ ICITAP (U.S.Department of Justice) to organize table top exercise with DoE, Albanian law enforcement and first response units forĀ potential riskĀ simulation.
Represented the U.S. Embassy at ALB-AID conference at Tirana International Hotel on study findings of "Victims of mines and munitions in Albania" presentation.
Involved in project with the Office of Weapons Removal and Abatement (U.S.State Department)
Ā Organized with the Defense Attache, DAO, and members of the Albanian Ministry of Defense (MoD) and Ministry of Interior (MoI).
FacilitatedĀ discussions on possible investments in hospital care for munitions victimsĀ
Initiated dialogue for depot refurbishment/upgrades and weapons stockpile security.
Engaged in the Benjamin Franklin Fellowship with the Public Affairs office (PAO) at the Embassy toĀ selectĀ the bestĀ applications for students to study abroad.
Collaborated with the Pol Econ section on economic concessions and corruption issues in the countryĀ interacting with theĀ local staff.
Worked withĀ various sections/departments of the U.S. Embassy (EXBS, ICITAP, and PAO) to achieve departments goals.
Migrated work orders from old legacy system to SAP Supply Chain system.
Worked in various departmental functions - Purchasing, Logistics, Quality Control, and Accounting.
Completed and confirmed purchase orders from eDocs and processed them in SAP.
Confirmed orders with suppliers and tracked shipments.
Performed invoicing functions, authorized payments, confirmed goods receipts.
Created and submitted invoice packages to accounting.
Confirmed and negotiated pricing with suppliers.
Created release authorizations for scheduling agreements.
DTE Energy - Purchasing Analyst City, STATE, 05/2008 - 08/2009
Intern - Purchasing AnalystĀ (2008)
Received in SAP
Migrated purchase orders from legacy to SAP systems
Created and Released purchase orders in SAP
Confirmed orders with suppliers and plant locations.
Intern - Customer Service Analyst (2009)
Worked on Customer Satisfaction initiatives
Prepared and delivered digital documentation for improving customer satisfaction
Worked with Marketing and Advertising to develop campaign for encouraging customers to sign up for DTE Products (i.e. eBill, Auto Pay, etc.)
Worked in dispatch during major stormĀ to restore power to customers.
Interests
Founded with colleges the American Political Enlightenment student organization at Oakland University, organized event and met with guest speaker former Secretary of State Madeleine Albright.
Took part in organization of fundraisers and town halls for several local, state, and federal level politicians including:
*General Wesley Clark - St. Paul's Church - Rochester Hills MI
*Michigan State Rep. Brian Palmer - Shkreli Residence - Romeo MI
*Congressmen Gary Peters - St. Paul's Church - Rochester Hills MI
*Congressmen Gary Peters- Dedvukaj Residence - Bloomfield MI
*On the organization panel for two Presidential visits from the Republic of Albania, featuring former Presidents Alfred Moisiu, Bamir Topi, and current President Bujar Nishani.
*Completed several Masters level courses in Public Administration at Oakland University.
Job Related Training:
*Obtained secret security clearance from Diplomatic Security for work at the U.S. Department of State.
*Completed Medical Module at U.S. Embassy Tirana for first response during crisis.
Languages
fluent in English, Certified fluent in Albanian through Oakland University, limited knowledge in German and Serbo
Skills
accounting, Adobe, advertising, Business Development, Capacity Planning, interpersonal communication, oral, client management, contracts, Credit, customer satisfaction, DAO, database, fluent in English, English, Final Cut, Finance, German, Government, investments, Invoicing, law enforcement, leadership, logistics, Lotus Notes, Mac, managing, marketing, materials, meetings, Microsoft Office Suite, Office, Windows, migration, MoD, Weapons, Organizing, photography, pricing, Program management, protocols, Purchasing, quality, quick, Read, risk assessment, sales, SAP, scheduling, simulation, strategy, Supervisor, supply chain, team player, transmission, upgrades, Written
Additional Information
Activities and Association:
*Founded with colleges the American Political Enlightenment student organization at Oakland University, organized event and met with guest speaker former Secretary of State Madeleine Albright.
Took part in organization of fundraisers and town halls for several local, state, and federal level politicians including:
*General Wesley Clark - St. Paul's Church - Rochester Hills MI
*Michigan State Rep. Brian Palmer - Shkreli Residence - Romeo MI
*Congressmen Gary Peters - St. Paul's Church - Rochester Hills MI
*Congressmen Gary Peters- Dedvukaj Residence - Bloomfield MI
*On the organization panel for two Presidential visits from the Republic of Albania, featuring former Presidents Alfred Moisiu, Bamir Topi, and current President Bujar Nishani.
*Completed several Masters level courses in Public Administration at Oakland University.
Job Related Training:
*Obtained secret security clearance from Diplomatic Security for work at the U.S. Department of State.
*Completed Medical Module at U.S. Embassy Tirana for first response during crisis.
HONORS AND AWARDS
(May 2016) Certificate of Participation in ORS Tabletop Workshop at Institute of Applied Nuclear Physics in Tirana, Albania. Issued by U.S. Department of Energy (DoE), Office of Radiological Security (ORS), Security Training and Risk Analysis Team (S.T.R.A.T.)
(June 2014) Elected President of commission for the formation of an Albanian language and culture curriculum in Michigan.
(April 2008) Certified fluent in the Albanian language through oral and written proficiency test administered by Frano Ivezaj, Ed.D, and Adjunct Professor Wayne State University. Credit authorized by Prof. Christopher B. Clason, Chair Department of Modern Languages and Literature at Oakland University.
(June 2004) Accepted as Member of the International Thespian Society for work and dedication in Theatre and Performing Arts.
ACTIVITIES AND ASSOCIATION
* American Political Enlightenment student organization at Oakland University, organized event and met with guest speaker former Secretary of State Madeleine Albright.
Took part in organization of fundraisers and town halls for several local, state, and federal level politicians including:
* General Wesley Clark - St. Paul's Church - Rochester Hills MI
* Michigan State Rep. Brian Palmer - Shkreli Residence - Romeo MI
* Congressmen Gary Peters - St. Paul's Church - Rochester Hills MI
* Congressmen Gary Peters- Dedvukaj Residence - Bloomfield MI
*On the organization panel for two Presidential visits from the Republic of Albania, featuring former Presidents Alfred Moisiu, Bamir Topi, and current President Bujar Nishani.
*Completed several Masters level courses in Public Administration at Oakland University.
*Took part in the Albanian fellowship program at the University of Michigan that hosted Albania's President.
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