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Foreclosure Specialist Resume Example

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FORECLOSURE SPECIALIST
Career Overview

Experienced Customer Service Representative with 20 years in fast-paced customer service and call center

environments. Personable, dependable, hardworking and professional under pressure. Thrives on providing

award winning customer service and top results to help boost the company's bottom line.


Core Strengths
  • Self-motivated
  • Trusted team player
  • Creative problem solver
  • Manage and train staff
  • Understands confidentiality
  • Quick learner
  • Strong research skills
  • Results-oriented
Work Experience
Foreclosure Specialist
November 2012 to December 2013BANK OF AMERICA － FT WORTH, TX
  • Manage a portfolio with 300 loans
  • Ensure loans keep moving to sale Responsible for loan until loan goes to sale Responsible for contacting Attorney's to obtain signature to sign off on their step to close loan Complete File Transfers on loans, work Hold's, and work Issues Handle Postponement's, Next Day Sales, First Legal, Holds/ Issues Cancel and Bill Holds Approved/Holds Awaiting Approval/Incomplete Hold Requests Work reprojections Restart Request Reviews/Additional Fee Request Judicial Foreclosure FC Stop Reviews Review loans for State Mandated Notices as necessary Review Postponement Request-2 State Legislation Change Review Foreclosure Sale Review.
Foreclosure Specialist
November 2011 to November 2012BANK OF AMERICA － FT WORTH, TX
  • Reviewed loans scheduled for sale Updated templates in system of record Reviewed and change codes as.
  • necessary Postpone sales as necessary and record reason Reviewed GO/NO GO List Contact FCR Group.
  • as necessary to ensure LCR template is completed on loans as necessary Review bids for accuracy.
Customer Service& Sales Specialist II
March 2009 to November 2011BANK OF AMERICA － FT WORTH, TX
  • Maintained customer's CD/IRA accounts Closed /Opened customer's accounts Provided financial planning assistance Up selling and cross selling of Bank of America credit cards and product Excellent communication skills and sound writing skills Obtained knowledge necessary to be able to present all products to customers Was responsible for answering customers questions Had retention of 8M+ for the first quarter and met entire sales target Cultivated positive and enduring relationships with my customers.
  • Sold all financial bank products, such as IRA's,Money Markets accounts and savings accounts to high dollar customers (50k and up).
SENIOR CUSTOMER SERVICE REPRESENTATIVE
November 2000 to March 2009Bank of America － Irving, TX
  • Was responsible for troubling shooting and support for Online Banking, Quicken, QuickBooks, and Microsoft Money.
  • Was responsible for providing customer account balance, account maintenance and bank product information.
  • Up selling and cross selling Bank of America credit cards and product.
RETAIL LOAN CUSTOMER SERVICE SPECIALIST
August 1998 to November 2000Bank of America － Dallas, TX
  • Mortgages, Cars, Boats, and RV's) Provided account information, performed stop payments, and updated customers account information in the database Processed payments for various types of loans Provided customers with loan payoff quotes, for both mortgage and vehicle loans Cross-trained to assist customers in accessing Online Banking.
Customer Service Representative
November 2014 to CurrentStratmar- Retail-services － Dallas, TX
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Helped drive sales goals and achieve monthly quotas.
  • Achieved sales goals and service performance requirements of $[amount] through new customer sales.
Foreclosure Specialist
November 2011 to November 2012Bank of Americ － Dallas, TX
  • Reviewed loans scheduled for sale Updated templates in system of record Reviewed and change codes as necessary Postpone sales as necessary and record reason Reviewed GO/NO GO List Contact FCR Group as necessary to ensure LCR template is completed on loans as necessary Review bids for accuracy.
Educational Background
Bachelor of Arts : Computer TechnologySelma University － Selma, AlabamaComputer Technology
COMPUTER TECHNOLOGY MAJORADDITIONAL INFORMATION
Skills
AS400, Attorney, balance, Banking, browsers, CD, CMS, Excellent communication, credit, database, Fast, financial, financial planning, Internet Explorer, Legal, Lotus Notes, Excel, Microsoft Money, Money, Win 95, Word, Netscape, Next, QuickBooks, Quicken, researching, selling, Sales, sound, telephone, troubleshooting, writing skills
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Resume Overview

Companies Worked For:

  • BANK OF AMERICA
  • Bank of America
  • Stratmar- Retail-services
  • Bank of Americ

School Attended

  • Selma University
  • COMPUTER TECHNOLOGY MAJOR

Job Titles Held:

  • Foreclosure Specialist
  • Customer Service& Sales Specialist II
  • SENIOR CUSTOMER SERVICE REPRESENTATIVE
  • RETAIL LOAN CUSTOMER SERVICE SPECIALIST
  • Customer Service Representative

Degrees

  • Bachelor of Arts : Computer Technology

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