I have more than ten years of successful experience in banking/finance and customer service with recognized strengths in leadership, quality control, process improvement, account maintenance, problem-solving, and training. I have impeccable writing ability with proficient knowledge of proofreading and editing competency. I am adept in teaching, training, coaching, and motivating employees while in a leadership role. I can also adjust and work in a non-managerial role whether in a group or independently.
Microsoft Office master
Proficiency with IBM and Macintosh Systems
Expert in DOSS based systems (MSP, ALS, BOSS)
Promoted to Quality Review Team Lead after twelve months of employment
Promoted to Quality Review Team Supervisor after six months as the Quality Review Team Lead
Awarded Employee of the Year for the Quality Review Team during first year of employment
Received several emails from upper management and executives for good performance
Obtained "Exceeds Expectations" on all employee evaluations
administrative duties, telephone and email etiquette, team building, supervision, delegation, coaching, organizational skills, process improvement, proofreading, editing, copy-editing, writing, quality assurance, quality control, rapport building, reading, writing
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