Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
03/2012 to Current Footwear Development Manager American Cancer Society | Denver, CO,
  • Manage Tooling budget Help build world class Asia Sourcing and development team Evaluate and on board new factories Partner with head of Sourcing and key managers to assign projects to factories and set company strategies for establishing new relationships when needed Initiate and lead meetings with the team to review and revise all prototypes, wooden models, RP parts, and shell patterns at key stages of development Work closely with professional cycling teams and athletes to supply all footwear, including custom product for key riders including Alberto Contador, Tom Boonen, Vincenzo Nibali, etc.
  • Built and managed small materials library in house Attended various industry shoes like Interbike, SIA, NW Materials show Drove product research trips (Cyclocross nationals, etc.) Plan and execute an average of 4 trips to China per year.
08/2006 to 2012 Senior Development Manager American Cancer Society | Des Moines, IA,
  • Manage all Adult and Kid's In-line, marquee, SMU, Team and Sports Marketing promotional product for the Basketball silo Responsible for tracking margins for the all projects and updating executive staff on a monthly basis to ensure that we hit seasonal targets Lead seasonal costing negotiations with our manufacturing partners and vendors to ensure that we hit designated target margins for the category Partner with head of Sourcing and key managers to assign projects to factories and set company strategies for establishing new relationships when needed Initiate and lead meetings with the team to review and revise all prototypes, wooden models, RP parts, and shell patterns at key stages of development Work closely with NBA athletes (Brandon Jennings, Kemba Walker and Derrick Williams) to create signature shoes that can perform at the highest level of the sport Manage one direct report Plan and execute an average of 4 trips to China per year.
07/2005 to 07/2006 Senior Development Manager Mohegan Sun | Uncasville, CT,
  • Created and implemented development tracking reports used by all developers Solely developed a Japanese Baseball product line of 5 unique styles, including traditional die-cut and stamped metal cleats hand nailed to pressed leather outsole plates, and using a variety of upper materials including Kangaroo leather Researched and tested water based adhesives for midsoles and outsole on all rubber molded Baseball product Honed the ability to review and revise technical drawings for TPU and Pebax molded plates Finished product helped to secure the #2 market position, with 22% of the market share in our first year Worked on the original Leadoff series of molded cleats, which is one of the company's largest volume styles to date Responsible for all product testing for the 2 categories Traveled to China and Japan to work with licensing partners, factories, and suppliers.
09/2000 to 06/2005 National Sales Manager Arhaus | Baltimore, MD,
  • Managed over 50 national retail accounts, providing technical support, marketing solutions, order fulfillment, and product warranty services for the entire organization Provided technical support and product to 5 worldwide distributors Implemented customer service practices which helped improve gross sales by 60% over a 4 month period Reviewed and edited all graphics and content for advertisements placed in national magazines and on our direct-to-consumer website Wrote press releases for distribution on our website, in trade magazines, and at events Revised the warranty program to reduce total number of returns, and improve turn-around time for replacements and trade-ins Primarily responsible for review, selection and support of over 100 race sponsorships Created Email and phone correspondence templates for all basic customer service inquiries, which helped to improve response time and information consistency Carried out all day-to-day decisions relating to general operations including accounts receivable and accounts payable.
  • Supervised fulfillment, customer service and office management.
05/1999 to 09/2000 Manager/Assistant Buyer Whirlaway Sports Center | City, STATE,
  • Honed my technical running knowledge at a leading regional store Supervised and motivated a staff of 5 part time employees Helped develop training methods to improve technical knowledge and service skills of the sales team Assisted the owner with selection and purchasing of all store merchandise on a quarterly basis Developed working relationships with sales representatives from most major footwear and sporting goods companies including Nike, Asics, Adidas, Brooks, Saucony, and Mizuno Utilized knowledge of athletic product to provide excellent customer service Created press releases for the company website.
Current to Current Senior Product Developer - International Footwear New Balance | City, STATE,
  • Incorporated knowledge of sourcing, costing, duty rates and manufacturing into the conception and development of diverse product styles Responsible for the on time, successful completion of up to 20 new projects per quarter Developed a diverse assortment of product including Light weight Running, Sandals, Japanese Running, Cross Training, Kid's, hiking, Lacrosse cleats, Cheer Leading, and Netball shoes Researched new technology opportunities outside of the footwear industry, including automotive, industrial plastics, etc.
  • Pursued ways to incorporate new methodologies into projects Used technical expertise to generate innovative solutions to development problems Sought opportunities for continuous improvements to the product development process Consistently achieved quality guidelines, met deadlines, and received excellent performance reviews Planned and executed Team and solo development trips to Taiwan Product Developer, Cross Training and Tennis Footwear Provided technical solutions that effectively balanced cost, manufacturability, and design while meeting established calendar deadlines Actively participated in the footwear material selection process Co-authored a training/procedures manual for a 30 person development department Made effective oral presentations to sales representatives, dealers, and team members Pursued opportunities to reduce cost while maintaining product integrity Organized and managed the category calendar.
  • Balanced the requirements of manufacturing and design to build marketable product Traveled to Taiwan 8 times to work directly with factories and material suppliers Developed CT/WCT820 tennis shoe, which was selected for the Editor's Choice Award by Tennis Magazine in October, 2004.
Current to Current Assistant Product Developer New Balance | City, STATE,
  • Custom Products Footwear (Direct Shipped Product) Learned to value-engineer key inline models for lower priced domestic markets and global markets including South America, India, Israel and China Conducted fit tests and managed long term wear tests based on critical dates Assisted Senior Developers in the creation of all tech packages, revised spec's, and maintained project tracking reports for all assigned projects Gained knowledge of footwear construction methods, midsole and outsole compounds, and various synthetic and textile upper materials Established relationships with local daycare facilities in order to test all kid's product.
Expected in 1 1999 B.A | Communication Studies Public Relations State University Of New York At Oswego, Oswego, NY GPA:
Communication Studies Public Relations Team captain of Div III Cross Country, Indoor Track, and Outdoor Track teams. Academic All-American: Cross Country (1997)
Expected in 1 1997 | University Of New Hampshire, Durham, NH GPA:
Communication Studies, 62 Credits Earned Member of Div I Cross Country, Indoor Track, and Outdoor Track teams.
Academic, accounts payable, accounts receivable, advertisements, automotive, basic, budget, oral, hardware, content, excellent customer service, customer service, product development, Editor, Email, engineer, functional, graphics, Adobe Illustrator, Japanese, Macintosh, marketing, market, Materials, meetings, Windows, negotiations, office management, Developer, PDM, Product Development Management, performance reviews, presentations, press releases, processes, producing, purchasing, quality, research, retail, selling, sales, shell, technical support, phone, unique, website
Additional Information
  • ACTIVITIES: National Cyclocross Championship finisher - 2008, 2009, 2010, 2013, 2014 Avid runner, road cyclist and Mountain biker 3 time half Ironman finisher Member of C3-Athletes Serving Athletes cycling team Snowshoe Running Nationals finisher - 2003

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Resume Overview

School Attended

  • State University Of New York At Oswego
  • University Of New Hampshire

Job Titles Held:

  • Footwear Development Manager
  • Senior Development Manager
  • Senior Development Manager
  • National Sales Manager
  • Manager/Assistant Buyer
  • Senior Product Developer - International Footwear
  • Assistant Product Developer


  • B.A

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