Talented Leader with good planning and execution skillsets, safe product handling and preparation as well as excellent customer service skills. Offering 25 years of experience in effective team leadership, fostering team buy-in and successful goal attainment. Performance-driven and detail-oriented with methodical approach to following through on every need. Keen ability to bring authenticity to any environment and establish positive nurturing relationship with consumers lending to high recidivism and consumer promotion of the business.
Skills
Excellent Productivity
Meaningful Profit Margin Maintenance
Stellar Product Presentation
Clientele Establishment
State and Federal Regulations
Time Management
Process Monitoring
Attention to Detail
Decision Making
Inventory Taking
Customer Relations
Logistics Coordination
Education
McNeese State UniversityLake Charles Louisiana, Expected in – –Associate of Arts:Sociology - GPA:
Lamar UniversityBeaumont, TXExpected in – –Associate of Science:Substance Abuse Counseling - GPA:
Lamar UniversityPort Arthur, TX, Expected in – –Associate of Science:Criminal Justice - GPA:
Accomplishments
Became first African American Senior Executive in company's history
Developed Assessment Tool for company-wide usage across 54 facilities
Opened a full-service restaurant & bar with no prior experience nor expertise specific to the industry
Developed and executed a full business plan
Repurposed a corner store into a quaint "New Orleans themed" successful neighborhood restaurant & bar
Generated organic growth by 200% in first 12 months
Offered a location in the FedEx Forum after 6 months of operation
Owned Seafood Restaurant named #1 in city of Memphis after 1 year
Generated 600+K Revenue in 3rd year of operation
4.75 Star Yelp Rating throughout life of business
Work History
American Cancer Society - Food Truck Owner/Operator Portland, OR, 05/2020 - Current
Established customer base by producing excellent product and utilizing social media platforms to promote the business.
Provided consistent quality and customer service as primary priorities.
Analyzed cost of production and developed dashboard for controls.
Controlled costs and optimized spending via restructuring of budgets for inventory purchasing.
Evaluated report data to proactively adjust and enhance operations.
Applied customer feedback to develop process improvements and support long-term business needs.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Mardi Gras Memphis Restaurant & Bar - Business Owner/Operator City, STATE, 07/2015 - 12/2020
Put together realistic budgets based upon costs and fees for successful business operating.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Fostered CRM (customer relations management) initiatives by promoting environment of interpersonal communication and customer service.
Monitored staff performance, providing final-say assessment over all inquiries.
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Consulted with customers to assess needs and propose optimal solutions.
Optimized team hiring, training and performance.
Conducted target market research to scope out industry competition and identify advantageous trends.
Created and monitored promotional approaches to increase sales and profit levels.
Trained and motivated employees to perform daily business functions.
Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Learned and remained updated on statutory requirements and regulations.
Provided outstanding coaching to employees to boost productivity.
Behavioral Health - Senior Executive Director City, STATE, 06/2006 - 06/2016
Managed 4-state region (Louisiana, Texas, Tennessee & Colorado) for company and 200+ employees
Managed 1M Budget for 9 facilities within my region
Increased company census through collaborative effort with teams
Hired, managed, and trained employees to maximize productivity while adhering to best practices and protocols.
Established performance goals for facilities and milestone methods.
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