Food Service Team Member Resume Example Bojangles

FOOD SERVICE TEAM MEMBER

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry . Solid team player with outgoing , positive demeanor and proven skills in establishing rapport with clients . Motivated to maintain customer satisfaction and contribute to company success . Specialize in quality , speed and process optimization . Articulate , energetic and results-oriented with exemplary passion for developing relationships , cultivating partnerships and growing businesses .

Skills

Plates presentation
ServSafe
Menu memorization
Portioning
Guest Services
Sales
Cash Handling
Store Merchandising
Point of Sale Systems
Product Knowledge
Cash Register Operation
Staff supervision
Inventory management

Menu development
Food assembly
Quality control
Customer Service
Multi-tasking strength
Upselling
Shipment processing
Microsoft applications proficiency
Reading comprehension
Critical thinking
Accurate Money Handling
Visual Merchandising
Customer Complaint Resolution

Work History

Food Service Team Member | 12/2020 to Current
Bojangles - Fayetteville, NC

Kept register accurate through correct billing, payment processing and cash management practices.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Received orders from customers and input into order management system.
Prepared and expedited food orders to support waitstaff and other team members.
Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Counted cash in register drawer at beginning and end of shift.

FT Sales Associate | 08/2019 to 12/2020
DTLR - Fayetteville, NC

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Tracked stock using company inventory management software.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Educated customers on promotions to enhance sales.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Engaged with customers to effectively build rapport and lasting relationships.
Processed product returns and assisted customers with other selections.
Prepared merchandise for sales floor by pricing or tagging.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.

PT Brand Ambassador | 02/2019 to 03/2020
Aeropostale - Fayetteville, NC

Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Educated customers on promotions to enhance sales.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Greeted customers, helped locate merchandise and suggested suitable options.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Approached browsing customers to initiate conversations to determine buying preferences.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Food Service Supervisor | 08/2015 to 06/2019
Texas Pit BBQ - Angier, NC

Monitored food quality and service levels to maximize kitchen and dining area performance.
Kept guest and work areas clean, organized and sanitized per established standards.
Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Ordered new supplies and food to maintain service levels.
Established and managed team schedules and shift assignments.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Reviewed and approved employee schedules and timesheets.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Greeted customers at deli counter to fulfill requests and answer questions.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.

Education

Triton High School - Erwin, NC | High School Diploma06/2015

Resume Overview

Companies Worked For:

Bojangles
DTLR
Aeropostale
Texas Pit BBQ

School Attended

Triton High School

Job Titles Held:

Food Service Team Member
FT Sales Associate
PT Brand Ambassador
Food Service Supervisor

Degrees

Triton High School - Erwin , NC | High School Diploma

Food Service Team Member Resume Example

Resume Score: 80%

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