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Food Service Team Member Resume Example

Resume Score: 80%

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FOOD SERVICE TEAM MEMBER
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry . Solid team player with outgoing , positive demeanor and proven skills in establishing rapport with clients . Motivated to maintain customer satisfaction and contribute to company success . Specialize in quality , speed and process optimization . Articulate , energetic and results-oriented with exemplary passion for developing relationships , cultivating partnerships and growing businesses .

Skills
  • Plates presentation
  • ServSafe
  • Menu memorization
  • Portioning
  • Guest Services
  • Sales
  • Cash Handling
  • Store Merchandising
  • Point of Sale Systems
  • Product Knowledge
  • Cash Register Operation
  • Staff supervision
  • Inventory management
  • Menu development
  • Food assembly
  • Quality control
  • Customer Service
  • Multi-tasking strength
  • Upselling
  • Shipment processing
  • Microsoft applications proficiency
  • Reading comprehension
  • Critical thinking
  • Accurate Money Handling
  • Visual Merchandising
  • Customer Complaint Resolution
Work History
Food Service Team Member | 12/2020 to Current
Bojangles - Fayetteville, NC
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Received orders from customers and input into order management system.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Counted cash in register drawer at beginning and end of shift.
FT Sales Associate | 08/2019 to 12/2020
DTLR - Fayetteville, NC
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Educated customers on promotions to enhance sales.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
PT Brand Ambassador | 02/2019 to 03/2020
Aeropostale - Fayetteville, NC
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Educated customers on promotions to enhance sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Food Service Supervisor | 08/2015 to 06/2019
Texas Pit BBQ - Angier, NC
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Ordered new supplies and food to maintain service levels.
  • Established and managed team schedules and shift assignments.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Reviewed and approved employee schedules and timesheets.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Education
Triton High School - Erwin, NC | High School Diploma06/2015
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Bojangles
  • DTLR
  • Aeropostale
  • Texas Pit BBQ

School Attended

  • Triton High School

Job Titles Held:

  • Food Service Team Member
  • FT Sales Associate
  • PT Brand Ambassador
  • Food Service Supervisor

Degrees

  • Triton High School - Erwin , NC | High School Diploma

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