Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work. Talented kitchen leader offer over 10 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Adept at implementing policies, meeting health code requirements and achieving performance objectives in high-volume business settings. Friendly and upbeat leader with extensive experience in food service and enthusiasm for meeting challenging targets. History of improving food service team training, performance and satisfaction. Well-versed in assigning tasks, monitoring service and implementing plans to correct problems. Competent in batch cooking for large facilities. Effectively manage personnel and business operations to handle demanding food service needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Committed and hardworking leader with 15 years of experience directing retail and business food service. Well-rounded leader with talent for supervising employees, communication and leadership. Swift problem solver with quick and effective solutions to wide array of issues. Background includes inventory management, sales leadership, and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Driven student leveraging studies in Business management seeks real-world experience as Human Resource Assistant offers strong interpersonal and task prioritization skills. Reliable employee seeking Human Resource Assistant position. Offering excellent communication and good judgment.

  • Service Training
  • Cash Handling
  • Deposit Preparation
  • Verbal and Written Communication
  • Orientation and Onboarding
  • Kitchen Staff Supervision
  • Customer Service
  • Payroll Preparation
  • Critical Thinking
  • Team Collaboration
  • Point of Sale POS Software
  • Disciplinary Write-ups
  • Timesheet Organization
  • Scheduling
  • Ability To Effectively Communicate
  • Employee Relations
  • Ms Word
  • Excel
Work History
05/2017 to Current Food Service Supervisor Asrc Federal Holding Company | West Chester, OH,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Ordered new supplies and food to maintain service levels.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Established and managed team schedules and shift assignments.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Set schedules for 15 staff by planning and designating shifts and hours.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Oversaw training of more than 15 team members.
04/2011 to 05/2017 Department Coordinator Louisiana State University Healthcare Network: New Orleans | Baton Rouge, LA,
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Communicated with managers of other departments to maintain transparency.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Kept over 15 employees workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Prepared detailed reports for 15 years for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Coached over 15 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Analyzed and interpreted store trends to facilitate planning.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
03/2007 to 04/2011 Store Team Member Coen Markets, Inc. | Triadelphia, WV,
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Analyzed customer levels and planned resources according to needs.
  • Coordinated with day management regarding on-going issues.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
  • Interacted positively with over 50 team members and customers to promote commitment to organization's vision and values.
  • Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Maintained guest-friendly environment to drive sales, repeat business and service.
  • Increased profit by streamlining operations.
03/2006 to 06/2007 Entrepreneur HWY 16 Liquor/Self Employed | City, STATE,
  • Devised processes to boost long-term business success and increase profit levels.
  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
  • Determined business plan, mission statement and vision.
  • Set company culture, facilitated communication and built cohesion between team members.
  • Created and updated company digital presence to enhance Sprits and Wine marketing through professional website and optimized social media profiles.
  • Set organizational mission, business vision and employee expectations for HWY 16 Liquor company.
  • Built business to 130 customers in less than 12 months by implementing effective marketing and customer engagement plans.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Expected in 03/2020 MBA | Business Administration University of Phoenix, Tempe, AZ GPA:
Expected in 04/2018 Bachelor of Science | Business Management University of Phoenix, Tempe, AZ GPA:
Expected in 06/2016 Associate of Arts | Business Administration And Management University of Phoenix, Tempe, AZ GPA:

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