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food service manager resume example with 17 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Forward-thinking Food Service Manager and strong leader with 18 years of experience. Gifted at organizing production and providing stellar administrative support to team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Customer-focused, with strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.

Skills
  • Portion Control
  • Hiring Procedures
  • Profit Optimization
  • Documentation and Recordkeeping
  • Performance Improvement
  • Quality Assurance
  • Supply Ordering and Management
  • Equipment Maintenance and Repairs
  • Inventory Management
  • Monitoring Food Preparation
  • Problem-Solving
  • Calendar and Scheduling Software
  • Calm and Pleasant Demeanor
  • Catering Services
  • Time Management
  • Written and Verbal Communication
Education and Training
Saunders Trades & Technical High School Yonkers, NY Expected in 06/2008 High School Diploma : - GPA :
  • Majored in Culinary Arts for 3 years.
  • Honor Roll 3 years.
Westchester Community College Valhalla, NY Expected in : Hospitality Administration And Management - GPA :
Experience
Price Chopper - Food Service Manager
Taylor, PA, 09/2018 - Current
  • Full time employee.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Coordinated maintenance and repair of food service equipment.
  • Served customers by phone to take orders and answer product or service questions.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained new employees to perform duties.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Supervised portion control and quantities of preparation to minimize waste.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
Kwik Trip, Inc. - Assistant Kitchen Manager
Wauwatosa, WI, 06/2014 - 09/2018
  • Full time employee.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Maximized team performance by training new employees on proper food handling.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Trained new employees to perform duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff.
  • Oversaw food preparation, production and presentation according to quality standards.
Fedex Cross Border - Team Leader Manager
Carol Stream, IL, 06/2006 - 06/2014
  • Full time employee.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Oversaw daily workloads and workflow for smooth operations.
  • Designed, reproduced and distributed variety of training aids for onboarding team members.
  • Conducted root causes analysis to develop corrective action plans.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions.
  • Analyzed business performance data and forecasted business results for upper management.

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Resume Overview

School Attended

  • Saunders Trades & Technical High School
  • Westchester Community College

Job Titles Held:

  • Food Service Manager
  • Assistant Kitchen Manager
  • Team Leader Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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