Hardworking and reliable management with strong ability in organizing and planning. Offering analysis, operating and communication. Highly organized, proactive and punctual with team-oriented mentality. Motivated professional offering Master Degree in International Business. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Collaboration
Planning
Microsoft Office
Data management
Organizational skills
Reliable and trustworthy
Work ethic
Active listening
Communication
Training & Development
Customer service
Problem resolution
Working collaboratively
Organization
Experience
Food Service Manager, 03/2021 - Current Riverside Medical Center – Yonkers, NY,
Adhered to all company food, safety, quality and sanitation policies.
Responded to customer concerns efficiently, accurately and with detailed information.
Established and managed effective controls for labor and inventory costs.
Assessed employee schedules for effectiveness and approved all timesheets.
Trained and mentored up to 4 new employees each quarter.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Completed reports outlining meal numbers, service efficiency and various contributing costs.
Priced and ordered food products, kitchen equipment and food service supplies.
Prepared and led food service training programs to teach staff various tasks.
Supervised staff preparing and serving 50 meals per day.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Worked closely with head chef and cooks to determine menu plans for special events or occasions.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Server Manager, 05/2006 - 04/2008 City Of Boston, Ma – Boston, MA,
Provided information about menu selections and made recommendations.
Motivated staff through acknowledgment of hard work and achievements.
VerifIed and confirmed staff schedules to properly cover shifts.
Investigated and resolved complaints regarding food quality, service or accommodations.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Server, 01/2004 - 04/2006 Troon Golf, L.L.C. – Paradise Valley, AZ,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Increased sales of high margin menu items through effective upselling.
Education and Training
BBA: Advertising Management, Expected in 03/2000 - Assumption University - Bangkok, Thailand, GPA:
Master of Science: International Import And Export, Expected in 05/2005 - California International University - Los Angeles, CA, GPA:
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