Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization.
  • Excellent communication, planning and conflict resolutions skills. Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards.
  • Trained in preparing and handling food, organizing inventory and optimizing customer relations.
  • Diplomatic in addressing customer concerns and resolving issues.
  • Energetic with years of experience offering quality food services.
  • Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.
  • Background includes inventory management, sales leadership, and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Experienced with over 10 plus years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
  • Production records
  • Hiring standards
  • Staff Leadership
  • Portion Control
  • Scheduling
  • Food Safety
  • Cost controls
  • Safe food handling
  • Recipes and menu planning
  • Cleanliness
  • Workflow planning
  • Recruitment
  • Kitchen staff coordination
  • Food plating and presentation
  • Kitchen equipment operation and maintenance
  • Multitasking abilities
  • Critical thinking
  • Written Communication
  • Teambuilding
Work History
10/2019 to Current Food Service Manager Riverside Medical Center | Dobbs Ferry, NY,
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Tracked food production levels, meal counts and supply costs.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
06/2020 to 08/2020 Customer Service Representative International Bancshares Corp | Hebbronville, TX,
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Entered customer interaction details in Mozart to track requests, document problems and record solutions offered.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered constant flow of customer calls.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
08/2016 to 10/2021 Paraprofessional Merakey | Trevose, PA,
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Assisted and mentored students in groups of up to 15 by reviewing lesson teachings.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Implemented practice exercises and used repetition, which enabled students to grasp new concepts quickly.
  • Prepared instruction materials, including making copies and setting up work areas.
  • Performed special tasks such as [Task] and [Task] to help students with special needs learn and grow.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Assigned homework assignments and quizzes and wrote corresponding keys.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Identified warning signs of emotional or developmental problems and reported to parents.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Reported on student progress, behavior and social skills to parents.
  • Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
  • Graded tests and papers and recorded grades for teaching staff.
  • Maintained safety and security of all youth under care.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Monitored students on field trips by overseeing various tasks, including roll call and group movement to keep youths safe in public settings.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Organized and guided activities for students, including skills practice, research and memorization tasks.
  • Led reading and arts and crafts lessons.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Organized activities to promote students' social, physical and emotional development.
  • Facilitated group sessions and provided one-on-one support.
05/2004 to 05/2018 Cashier Assistant Manager Oasis Convenience Store | City, STATE,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Planned and prepared work schedules to assign team members to specific tasks.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Maintained company's visual merchandise standards through general housekeeping, including [Action] and [Action].
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Built positive relationships with customers to increase repeat business.
  • Mentored new sales associates to contribute to store's positive culture.
  • Monitored areas for security issues and safety hazards.
Expected in 05/2009 Associate of Arts | Elementary School Teaching Minnesota State University - Moorhead, Moorhead, MN GPA:
Expected in 05/2004 High School Diploma | Dilworth-Glyndon-Felton Senior High School, Glyndon, MN GPA:

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School Attended

  • Minnesota State University - Moorhead
  • Dilworth-Glyndon-Felton Senior High School

Job Titles Held:

  • Food Service Manager
  • Customer Service Representative
  • Paraprofessional
  • Cashier Assistant Manager


  • Associate of Arts
  • High School Diploma

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