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Food Service Manager Resume Example

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FOOD SERVICE MANAGER
Professional Summary

Effectively manage personnel and business operations to handle demanding food and grocery needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Energetic and enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.

Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style.

Skills
  • Safe food handling
  • Cleanliness
  • Strategic Planning
  • Food plating and presentation
  • Kitchen staff coordination
  • Production records
  • Conflict resolution
  • Team building
  • Kitchen equipment operation and maintenance
  • Communications
  • Customer service
  • Supervision
  • Relationship development
  • Team management
  • Problem resolution
  • Organization
  • Operational improvement
Work History
Food Service Manager, 01/2018 to Current
Caseys General Stores Inc. – Hillsboro, IL
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Orchestrated positive customer experiences at all stages by overseeing every area of food operations.
  • Organized and oversaw food service training to educate employees on proper food handling, proper hygiene and procedures.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Reviewed and approved employee schedules and timesheets.
Cashier, 06/2014 to 02/2015
CC Food Marts Inc. – Hamel, IL
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for alchohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers with special services, account updates and promotional options.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Certified Automotive Technician, 06/2013 to 06/2014
Valvoline Instant Oil Change –Collinsville, IL
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Communicated issues to supervisor and helped develop solutions.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Increased customer satisfaction by resolving a wide variety of automotive issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved mechanical problems, improved operations and provided exceptional client support.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
Education
Diploma: General Studies, 12/2010
Granite City Senior High - Granite City, IL
Culinary ArtsSouthwestern Illinois College - Granite City, IL
Certifications
  • ServSafe
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Resume Overview

Companies Worked For:

  • Caseys General Stores Inc.
  • CC Food Marts Inc.
  • Valvoline Instant Oil Change

School Attended

  • Granite City Senior High
  • Southwestern Illinois College

Job Titles Held:

  • Food Service Manager
  • Cashier
  • Certified Automotive Technician

Degrees

  • Diploma : General Studies , 12/2010
    Culinary Arts

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