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food service manager resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.

Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.

Skills
  • Staff Leadership
  • Portion Control
  • Scheduling
  • Food Safety
  • Hiring standards
  • Production records
  • Sales planning
  • Cost controls
  • Workflow planning
  • Strategic planning
  • Kitchen staff coordination
  • Kitchen equipment operation and maintenance
  • Safe food handling
  • Recruitment
  • Budgeting
  • Reading comprehension
  • Good telephone etiquette
  • Conflict resolution
  • Basic math
  • Data management
Education
Hair Fashion Institute Plainfield, NJ, Expected in 06/1990 : Cosmetology - GPA :
Middlesex County College Edison, NJ Expected in : Business - GPA :
Carteret High School Carteret, NJ Expected in 06/1987 High School Diploma : Business - GPA :
Accomplishments
  • Food Service Manager of the Quarter 2015, 2016, 2017, 2018, 2019, 2020. Food Service Manager of the District 2016. Food Service Manager of the Corporation 2016. Attended Disney Institute of Management 2017. # 1 Food Service totals in the District and Region.
Work History
University Of California - Food Service Manager
Clarksburg, CA, 11/2014 - 06/2021
  • Controlled inventory costs through hands-on management and proactive changes.
  • Orchestrated positive customer experiences by overseeing every area of everyday store operations.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Tracked food production levels, meal counts and supply costs.
  • Integrated service and team management strategies to boost business profits.
  • Coordinated and organized all food service inventory.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Hired and managed kitchen .
  • Coordinated and organized all inventory.
Chick-Fil-A - Shift Leader
Surprise, AZ, 08/2013 - 11/2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Created incentive programs and contests to support and award top performers.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Enforced company policies and regulations with employees.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Yrc Worldwide - Team Member
Brooklyn, NY, 01/2013 - 11/2014
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved issues quickly to maintain productivity goals.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Sought out ways to go above and beyond job requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Learned all required tasks quickly to maximize performance.
  • Continuously checked products for quality assurance according to strict guidelines.
Evans Distribution Company - Owner Operator
Madison, IL, 04/2004 - 01/2013
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Trained and motivated employees to perform daily business functions.
  • Remained up-to-date on current trends and markets to view and order inventory.
  • Reconciled daily sales, returns and financial reports .
  • Devised processes to boost long-term business success and increase profit levels.

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Resume Overview

School Attended

  • Hair Fashion Institute
  • Middlesex County College
  • Carteret High School

Job Titles Held:

  • Food Service Manager
  • Shift Leader
  • Team Member
  • Owner Operator

Degrees

  • High School Diploma

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