Accomplished management professional with 5 years of career progression in service operations. Proven effective leader skilled in development and oversight of high-performing and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, cost-reduction techniques and safety initiatives. Outstanding communicator with English and fluency and well-versed in employee, vendor and partner relations.
Skills
Hiring standards
Cost controls
Workflow planning
Safe food handling
Budget development
Kitchen equipment operation and maintenance
Conflict resolution
Relationship development
Operational improvement
Team management
Communications
Systems and software programs - MS Office, G Suite, Adobe Creative Cloud
Analytical problem solver
Database Management
Account management
Coaching and mentoring
Work History
Food Service Manager, 09/2019 - Current Warrensburg Schools – Warrensburg, MO,
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Managed employees throughout preparation and service of 1000+ meals per day.
Orchestrated positive customer experiences at all stages by overseeing every area of food service operations.
Help oversee food preparation and monitored safety protocols.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Customer Engagement Champion, 06/2018 - Current Instacart – Kingston, NJ,
Supervise site Food at Google's brand identity and architecture to be consistent
Conducted engagement pop ups to promote different food programs and educate client on available services across campus.
Applied performance data to evaluate and improve operations and forecast needs.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Act as an ambassador for the Google Food Brand - Engage daily with a large portion of the 1000+ users on site in an authentic way, increasing their trust and enjoyment of the food offerings.
MicroKitchen Supervisor, 03/2014 - 08/2019 Guckenheimer – City, STATE,
Oversee MicroKitchen business operations - Streamlined labor schedules to ensure a consistently high quality of product offerings in over 13 MicroKitchens.
Took the initiative to reorganize the storage room to minimize stock reloading time by 30 minutes and help my MicroKitchen team to be more efficient.
Work with larger Food Teams to deliver peaks not plateaus.
Build relationships with vendors - Negotiate quarterly with over 15 vendors to consistently rotate exciting options into inventory while staying within budget and taking local user preferences into account.
Increased 40% of inventory by working with vendors.
Lead and develop the MicroKitchen Team- Coach and develop 8 direct reports on the MicroKitchen team by focusing on their strengths and helping to fill skillsets and knowledge gaps with on-the-job mentoring and tools from both Guckenheimer Learning & Development and Google Food.
Motivate the team to accomplish goals by encouraging an atmosphere of positivity, best practice sharing, trust, and openness.
Learn client's needs and pain points and strive to minimize friction in their MicroKitchen experience while representing the vision, mission, and values of the food program.
Drove operational improvements which resulted in savings
Shift Lead, 06/2007 - 12/2012 Pinkberry – City, STATE,
Sales Operations through business strategies and objectives - Discovered creative ways to engage customers and create pop up events during peak hours was critical in helping the store meet daily sales goals.
Build customer loyalty by engaging and inviting customers to a fun experience while sharing knowledge about the product and recommendations .
Trained and mentored new employees to maximize team performance.
Helped store management meet standards of service and quality in daily operations.
Managed schedules, accepted time off requests and found coverage for short shifts.
Completed store opening and closing procedures, including setting up registers and checking products.
Education
: Communication Studies, Expected in - West Los Angeles College - Culver City, CA GPA:
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